WorcesterRecruiter Since 2001
the smart solution for Worcester jobs

Call Center Reps with Career Path! $17.50/hr Starting in November!

Company: Fallon Community Health Plan
Location: Worcester
Posted on: November 10, 2019

Job Description:

Call Center Reps with Career Path! $17.50/hr Starting in November!US-MA-WorcesterJob ID: 5747Type: Full Time# of Openings: 1Category: Customer ServiceFallon HealthOverviewFantastic Call Center & Advancement Opportunities in Health Care! The Opportunity: We are currently hiring for a 9:30 am - 6:00 pm shift with one evening per month and occasional weekends between October - March. It?s an exciting time to join Fallon Health as we experience growth and expansion with new services and products. There are many great opportunities within our organization starting with joining our Member Services team. Member Services offers a very unique opportunity to interact with nearly every facet of the FCHP organization including our products, services, functions, and people. Among the most rewarding and fulfilling parts of working on this team is representing Fallon Health as the face of the organization; the single point of contact for our valued providers and members. Think of yourself as an FCHP brand and membership ambassador. As a representative of Fallon Health, you will be an advocate to members reaching out for support; providing this highly valued service fielding calls and consultatively troubleshooting inquiries, you will be solving their needs and concerns. In addition to the diverse responsibilities outlined below, a spot on this team also represents one of the best places to grow your career. With demonstrated initiative and strong performance, you will gain exposure across a multitude of functions and endless opportunities for advancement. Member Services has proven to be a launching pad of development that has translated into long term careers with advancement opportunities throughout the company in a number of different key area?s such as; Sales and Marketing, Provider Relations, Care Services, Pharmacy and other functions of the operation. As a brand champion and valued member ambassador you will get extensive training and support through a skill based progression training program that includes a blended learning curriculum and personalized coaching plan. We are always looking for top talent in these roles so feel free to pass this along to friends, family and colleagues that you think qualify. ResponsibilitiesPosition Overview: The Member Services Representative is accountable for successfully addressing member and provider inquiries received through Fallon Health's 1-800 numbers, as well as providing direction on Plan policies, procedures, and benefits.Some key responsibilities include:

  • Ownership for development of knowledge and skills, as training program provides material and framework for success.
  • Ownership for customer satisfaction. Member Service Representatives are the primary liaison for our members to obtain the information or support they need As such, our representatives are expected to fully understand member/ provider needs, and within corporate/ department policies, take whatever action is necessary to fully satisfy the inquiry.
  • Clear and concise documentation of call detail for tracking of member/ provider contacts.
  • Identification and communication of trends that are indicative of enterprise service issues.
  • Escalation of member/provider concerns and servicing issues.
  • Appropriate execution of corporate and department policies/ practices.Qualifications
    • High school diploma required, Bachelor?s degree or advanced education desirable
    • 2+ years professional work experience preferably in a customer facing inbound call-center setting.
    • The ability to multitask and leverage strong typing skills and a high proficiency with MS Word, MS Excel and system data entry are essential tools for success in this role About Fallon Health: Founded in 1977, Fallon Health is a leading health care services organization that supports the diverse and changing needs of those we serve. In addition to offering innovative health insurance solutions and a variety of Medicaid and Medicare products, we excel in creating unique health care programs and services that provide coordinated, integrated care for seniors and individuals with complex health needs. Fallon has consistently ranked among the nation?s top health plans, and is the only health plan in Massachusetts to have been awarded ?Excellent? Accreditation by the National Committee for Quality Assurance for its HMO, Medicare Advantage and Medicaid products. For more information, visit www.fallonhealth.org PM16

Keywords: Fallon Community Health Plan, Worcester , Call Center Reps with Career Path! $17.50/hr Starting in November!, Human Resources , Worcester, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Human Resources Jobs


Human Resources Specialist (42A)
Description: 42A Human Resources SpecialistJob ID: Job Views: 238Location: WORCESTER, Massachusetts, United StatesZIP Code: 01605Job Category: Admin and RelationsPosted: 11.02.2019Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Worcester
Posted on: 11/21/2019

42A Human Resources Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources (more...)
Company: Army National Guard
Location: Boston
Posted on: 11/21/2019

Human Resources Recruiter
Description: The HR Recruiter will work with the Director of Human Resources and hiring managers on recruiting strategy and hiring initiatives. In this position,
Company: BTHR Solutions
Location: Bedford
Posted on: 11/21/2019


Recruiting Operations Manager
Description: Recruiting Operations Manager br br The Recruiting Operations Manager role is a newly created position reporting to one of our most tenured Directors. This role will be leading the team that is supporting (more...)
Company: Professional Staffing Group
Location: Boston
Posted on: 11/21/2019

Senior HR Business Partner
Description: The Senior HR Business Partner is tasked with ensuring alignment between the business operations and the HR practices and objectives. He/she has a keen understanding of the businesss strategy, providing (more...)
Company: Logz.io
Location: Boston
Posted on: 11/21/2019

Security - Campus Public Safety Shift Supervisor Full Time $14.25/HR
Description: Security - Campus Public Safety Shift Supervisor Full Time 14.25/HRSunday - Thursday 11:00pm - 7:00am 14.25/hrThis is an exciting, dynamic opportunity for a Campus Public Safety Officer to join our (more...)
Company: SMG Corporate Services
Location: Quincy
Posted on: 11/21/2019

HR Manager - US
Description: We will take the future of medicine to the next level in US. Are you as passionate as we are about finding the best people, and make them and the organization grow -CELLINK is a global leader in developing (more...)
Company: CelLink
Location: Boston
Posted on: 11/21/2019

Human Resources Specialist (42A)
Description: 42A Human Resources SpecialistJob ID: Job Views: 164Location: NATICK, Massachusetts, United StatesZIP Code: 01760Job Category: Admin and RelationsPosted: 11.02.2019Age Requirements: Must be between the (more...)
Company: Army National Guard
Location: Natick
Posted on: 11/21/2019

42A Human Resources Specialist
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 br br When a Soldier has a question about benefits, policy, or needs help with a sensitive issue, the Army National Guard's Human Resources (more...)
Company: Army National Guard
Location: Lowell
Posted on: 11/21/2019

Outside sales (Payroll,HR, HCM)
Description: Overview The Senior Product Advisor is responsible for the sale of the organization's payroll and related products offered in a specified region or major geographical area. The Senior Product Advisor (more...)
Company: Heartland Payroll Solutions
Location: Springfield
Posted on: 11/21/2019

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Worcester RSS job feeds