Technical Helper (Springfield, MA)

Company: Sears Holdings Corporation
Location: Worcester
Posted on: November 22, 2020

Job Description:

Transform Home Services LLC is a leading provider of Home Improvement, Protection and Repair services nationwide. We serve over 10 million customers annually with services including Appliance Repair, Home Warranties and Home Improvement solutions such as Kitchens, Windows, Doors, Flooring, HVAC and more. We partner with most of the leading Home Services related retail brands including Sears to help customers improve their homes and the appliances within. The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion. JOB DUTIES/RESPONSIBILITIES: Rides with or meets Technician at designated location to assist on service call Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in lifting, handling of tools, etc. Shuttles parts and supplies to Technician when applicable Performs other duties as assigned REQUIRED SKILLS: Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired Ability to work variable and flexible hours, including overtime as needed Ability to handle stressful situations, and to work in a fast paced environment Ability to apply appropriate safety procedures and equipment to protect Company and customer assets Ability to communicate effectively with the Service Technician and customer Ability to read and utilize reports as needed Ability to read, write, and speak English Ability to follow Quality Management System (QMS) process guidelines Ability to maintain regular and consistent attendance Ability to work well with others in a team environment to deliver high performance results Outstanding customer service skills Open to change, with the ability to implement change quickly and effectively Ability to convey a positive image of the Company in all actions and behaviors Excellent communication skills Good listening skills PREFERRED SKILLS: Mechanical aptitude JOB REQUIREMENTS: 18 years of age or older

Keywords: Sears Holdings Corporation, Worcester , Technical Helper (Springfield, MA), IT / Software / Systems , Worcester, Massachusetts