Systems Administrator III- Remote
Posted on: August 7, 2022
ICS is a leading provider of outsourced IT services, cybersecurity,
communications, and remote workforce solutions throughout the
Northeastern U.S. As a customer-focused company, ICS integrates the
industry's best technologies and practices for each customer's
specific needs. We also serve as an extension of our customers' IT
departments, enabling them to innovate and grow their business
while helping protect them from the risk of cybersecurity threats.
Employing a team of high-level engineers, we have built a loyal
customer base across the region. Headquartered in Binghamton, New
York, ICS employs over 130 people throughout its four office
locations. As the company continues to expand its footprint, we are
constantly looking for talented individuals to support our
We're passionate about creating a great place to work for our
employees. We strive to provide great opportunities to learn and
grow as a team. We are proud of the work we do and the clients we
ICS understands that everyone comes from different backgrounds with
different skillsets and is committed to the development and
advancement of all employees. We are a highly collaborative
organization, and there will be many opportunities to learn from
your colleagues and advance your career. ICS offers certification
programs to help grow your skills.
Work life balance is important to us. ICS is committed to working
with each employee individually to find a schedule that allows them
to fulfill their responsibilities both inside and outside of work.
ICS offers flexible work hours, as well as opportunities to work
from home when necessary.
If you enjoy interacting with people, have a passion to make a
difference in our communities, and are up for a challenge, we offer
the opportunity for a great career within a casual business
ICS is seeking an experienced and motivated Remote Systems
Administrator III with a focus on core Microsoft products and
platforms. Candidates must have in depth experience in
implementing, administering, and supporting distributed systems for
our growing company. The ideal candidate will have 5-10 years of
solid hands-on experience with Windows Server (2012/2016/2019), MS
Exchange (2010/2013/2016/2019) and experience with virtualized
Work tickets in order of priority and SLA from the Tier 3 ticket
Use your time as effectively as possible to assess, plan and
resolve Tier 3 issues.
Communicate effectively with all necessary team members to resolve
issues in a timely manner.
Resolve issues on site as needed or scheduled by the
Work closely with your teammates and customers to relay critical
information to and from your technicians and customers.
Follow all Standard Operating Procedures for your position,
function, and ICS.
Perform miscellaneous job-related duties as assigned by the
Technical Team Lead.
Follow development plan as outlined by leadership.
Appropriately document/update all information for changes in an
infrastructure as you identify new changes.
Assist Senior Project Engineers as needed to execute assigned
portions of project.
Work very close with Technical Team Lead for escalated tickets.
Function as a player/coach to mentor and bring your teammates up
Interface with other elements of the support structure including
tracking end-user issues, updating client tickets and ensuring
closure for escalated issues.
Desired Skills & Experience
Must have 5-7 years' experience in a similar position.
Recommended at least 2 Moderate Level certification. (ex. MCSE,
Any hands-on experience with VMware ESX, VDI, Hyper-v, or Citrix is
Demonstrated knowledge of business systems and how they integrate
at high level.
Must demonstrate excellent customer service skills.
Strong telephone and verbal communication skills are a must.
Must thrive in a team environment and demonstrate effective team
Must demonstrate the ability to effectively work independently.
401k with match
Generous paid leave policies.
Life Insurance and Short-Term Disability coverage
Performance based incentive
Career advancement opportunities.
If you meet the above qualifications and a desire to work with an
industry leader in IT Solutions and are the team player that we are
looking for, consider joining our team .
Keywords: ICS, Worcester , Systems Administrator III- Remote, IT / Software / Systems , Auburn, Massachusetts
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