Technical Support Specialist I - Great benefits - Hybrid schedule - Hiring bonus

Company: ESWA
Location: Worcester
Posted on: September 25, 2022

Job Description:

Elder Services of Worcester Area, Inc. (ESWA) is hiring for a Technical Support Specialist I. Awesome co-workers, flexible work options, and rich benefits package. Amazing training/orientation and supervisory support as you set forth in launching your career. Consider joining our team and help make a difference in the lives of those that we serve!
Technical Support Specialist I, Great benefits, hybrid schedule, hiring bonus!
The Technical Support Specialist I, provides technical assistance and support related to computer systems, hardware, or software for all ESWA employees. Responsibilities include configuring new desktops and laptops on schedule; providing phone and in person support to internal customers who are experiencing operational, hardware and/or network connectivity problems with their computers and associated software; responding to tickets via e-mail, phone calls, and/or in person; training users; installing/modifying/repairing computer software and hardware; basic troubleshooting; setup and service of Mitel IP phone; documentation and tracking of customer problems in Help Desk information database; maintains and updates inventory; and any other duties necessary for the successful operation of the agency as assigned by supervisor or a member of the management team.Technical Support Specialist I, Great benefits, hybrid schedule, hiring bonus!Bachelor's degree in technical field preferred or 1 year of relevant experience working within help desk ticketing system is required. Strong Windows 10, Microsoft Office 365, and applications knowledge required. Must exhibit critical thinking prowess and possess excellent troubleshooting skills. Use of a reliable vehicle including active vehicle insurance with a current license to drive required.
Must have moderate physical mobility. Ability to lift and carry objects weighing up to 50 pounds. Must have the ability to communicate clearly verbally and in writing and to read and follow detailed instructions. Ability to write and create assorted job aides. Must have strong interpersonal communication skills and be comfortable helping individuals within a diverse user community. Ability to multi-task, and establish priorities, in a fast-paced environment. Detail oriented, organized, and solution driven.


A hiring bonus will be awarded in 2 parts, half at 120 Days, and half at 1 year. The bonus for this position is $1,000.
No holidays or on-call
Flexible Schedules: Hybrid/Remote Work, compressed work week, and flex time
Rich benefits package
12 paid holidays
Paid sick days
Mileage reimbursement: .625/mile - IRS reimbursement rate
Affordable health insurance
Spousal Health Insurance Reimbursement
Employee Assistance Program
Excellent work environment
Paid Opportunity to Volunteer in the Community


Please submit resume to smcgann@eswa.org

Come join our extraordinary team as our agency grows, expands, and innovates to make a difference in the lives of those that we serve!
https://www.masslive.com/worcester/2020/07/worcester-together-partners-with-elders-services-to-distribute-600-gift-baskets-to-high-risk-coronavirus-adults-across-central-massachusetts.html
AA/EOE, including Disability/VeteranPI192405043

Keywords: ESWA, Worcester , Technical Support Specialist I - Great benefits - Hybrid schedule - Hiring bonus, IT / Software / Systems , Worcester, Massachusetts