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PC Services Engineer

Company: UMass Med School
Location: Worcester
Posted on: March 16, 2023

Job Description:

PC Services Engineer

Minimum Salary


Job Location

1 week ago(3/6/2023 11:26 AM)

Requisition Number


# of Openings


Posted Date





GENERAL SUMMARY OF POSITION: The PC Services Engineer is involved in all aspects of PC Services, resolving hardware and software problems in a multiple platform environment.



  • Under the direction of the Manager of PC Services, provides second level support to end users
  • Review and advise company's standard PC hardware platforms
  • Review and advise company's standard PC software suite
  • Implement and maintain the configuration of the PC Software
  • Maintain and repair PC hardware
  • Makes critical business decisions daily with minimal supervision
  • Acknowledge and resolve user service requests utilizing the service request management system
  • Broad application of standard principles, concepts and techniques, including working knowledge of related fields, toward the identification and resolution of user problems
  • Provide resolution to a diverse range of complex problems
  • Frequently interacts with all other areas of Information Services, and external customers as necessary
  • Escalates more difficult user issues as appropriate
  • Preparation and presentation of troubleshooting documentation via Help Desk FAQs
  • Performs other duties and responsibilities as required.


    • Some College education or formal training
    • 3-5 years of related experience
    • Excellent oral and written communication skills
    • Travel to off-site locations required.

Keywords: UMass Med School, Worcester , PC Services Engineer, IT / Software / Systems , Worcester, Massachusetts

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