PC Services Engineer

Company: UMass Med School
Location: Worcester
Posted on: March 16, 2023

Job Description:

PC Services Engineer







Minimum Salary



US-MA-Worcester





Job Location



1 week ago(3/6/2023 11:26 AM)















Requisition Number



2023-42685





# of Openings



1





Posted Date



Day





Shift



Exempt













































































Overview



















GENERAL SUMMARY OF POSITION: The PC Services Engineer is involved in all aspects of PC Services, resolving hardware and software problems in a multiple platform environment.



























Responsibilities



















MAJOR RESPONSIBILITIES:

• Under the direction of the Manager of PC Services, provides second level support to end users
• Review and advise company's standard PC hardware platforms
• Review and advise company's standard PC software suite
• Implement and maintain the configuration of the PC Software
• Maintain and repair PC hardware
• Makes critical business decisions daily with minimal supervision
• Acknowledge and resolve user service requests utilizing the service request management system
• Broad application of standard principles, concepts and techniques, including working knowledge of related fields, toward the identification and resolution of user problems
• Provide resolution to a diverse range of complex problems
• Frequently interacts with all other areas of Information Services, and external customers as necessary
• Escalates more difficult user issues as appropriate
• Preparation and presentation of troubleshooting documentation via Help Desk FAQs
• Performs other duties and responsibilities as required.
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Qualifications
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  REQUIRED QUALIFICATIONS:
  • Some College education or formal training
  • 3-5 years of related experience
  • Excellent oral and written communication skills
  • Travel to off-site locations required.
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    

Keywords: UMass Med School, Worcester , PC Services Engineer, IT / Software / Systems , Worcester, Massachusetts