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Claims - Litigation Mgmt - Claims Legal Ops Specialist

Company: The Hanover Insurance Group
Location: Worcester
Posted on: September 17, 2023

Job Description:

Claims - Litigation Mgmt - Claims Legal Ops Specialist Tuesday, September 12, 2023 For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, ESG initiatives and IDE journey. Our Litigation Management team is currently seeking a Claims Legal Operations Specialist. This is a full time, non-exempt role. This position is eligible for a hybrid work arrangement. POSITION OVERVIEW: Responsible administrative support of the Outside Counsel and Legal E-Bill Teams. This includes managing the application, approval/declination and onboarding processes of outside counsel firms. The candidate will utilize multiple technologies and data resources to compile information to assist in monitoring external firm performance, rate structure and assist in allocation of counsel resources across multiple lines of business and jurisdictions. Responsibilities also include overseeing the content of the team's resource sites and working with the Legal-Ebill administrative staff and AVP of litigation with the maintenance and oversight of the outside counsel database and vendor e-billing registration process. IN THIS ROLE, YOU WILL:

  • Utilize technologies to manage the firm onboarding/evaluation/registration/ongoing performance management process
  • Assist in the enforcement of established policies on firm selection, matter assignment, retention, rate setting and compliance with Hanover Billing Guidelines
  • Coordinate firm application/approval process with AVP Litigation, Outside Counsel Advisory Board, and key claim managers
  • Communicate with firms, e-billing vendor, claim partners and e-billing team in resolution of issues as they arise in the bill review process
  • Shares oversight of the team's external and internal resource sites: site content and coordination of approval of content with leadership and office of the general counsel.
  • Coordinate Firm Changes/File Transfers
  • Monitor areas of opportunity/gaps by line of business, geography
  • Assist the AVP in the identification and monitoring of litigation trends for purposes of feedback to claims business unit leadership, including further opportunities for expense control. WHAT YOU NEED TO APPLY:

    • Bachelor's degree or equivalent experience.
    • Advanced Office 365 skills preferred
    • Some familiarity with litigation and claims processes
    • Demonstrate effective communication, relationship building, attention to detail, an inquisitive nature, and conflict resolution.
    • Ability to express concepts (e.g. business and technical), ideas, opinions and conclusions verbally and in writing, so that others understand or are persuaded to act.
    • Creates an environment that encourages, values the opinions of others, and promotes sharing of information and ideas. One who promotes and encourages people to speak up.
    • A decision-maker who by assessing the scope of an issue provides options leading to its closure. Determines appropriate actions based on the situation. This job posting provides cursory examples of some of the job duties associated with this position. The examples provided are not complete, and the position may entail other essential and job-related functions and responsibilities that employees will be required to perform. CAREER DEVELOPMENT: It's not just a job, it's a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you - at every level - to grow and develop. BENEFITS: We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you'll enjoy what you do and have the support you need to succeed. Benefits include:
      • Medical, dental, vision, life, and disability insurance
      • 401K with a company match
      • Tuition reimbursement
      • PTO
      • Company paid holidays
      • Flexible work arrangements
      • Cultural Awareness Day in support of IDE
      • On-site medical/wellness center (Worcester only)
      • Click here for the full list of Benefits EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

        Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

        As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at: HRServices@hanover.com and include the link of the job posting in which you are interested. Privacy Policy: To view our privacy policy and online privacy statement, click here .
        Applicants who are California residents:To see the types of information we may collect from applicants and employees and how we use it, please click here .

Keywords: The Hanover Insurance Group, Worcester , Claims - Litigation Mgmt - Claims Legal Ops Specialist, Legal , Worcester, Massachusetts

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