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Customer Care Representative, Weekends

Company: Shields Health Care Group, Inc.
Location: Worcester
Posted on: February 15, 2020

Job Description:

JOB TITLE: CUSTOMER CARE REPRESENTATIVELOCATION: WORCESTER, MAHOURS: SATURDAY AND SUNDAY 7:30 AM - 6:00 PM---- ABOUT:Shields Health Care Group is a leading medical provider in New England, operating in one of the most fascinating business environments today - Healthcare. Our world-class team is made up of innovative thinkers and enthusiastic collaborators who take pride in delivering the highest quality care to the patients and medical professionals we serve at more than 40 locations. It's a great time to be a part of the Shields team as we grow and diversify our services by investing in our people, technology and culture. We've created a challenging work environment driven by our talented people, with a unique philosophy of care that sets us apart today and tomorrow. ---- PURPOSE AND SCOPE:The Customer Care Representative will contribute to the goals of Shields Health Care Group by providing exceptional customer service with professionalism, efficiency and accuracy. The Customer Care Representative will perform the necessary tasks to successfully maximize thecollection of revenue.PRIMARY RESPONSIBILITIES:1. Appointment scheduling, rescheduling and canceling in a professional manner.2. Screen patients over the telephone for contradictions to MRI. Accurately document responses in RIS system. Create necessary follow up if needed. 3. Acquire the necessary information to submit a claim for payment and receive reimbursement.4. Renal screen all patients receiving contrast, contraindications require need for recent labs prior to exam-------- 5. Acquire the necessary films and lab reports prior to patient scan date.6. Responsible for ensuring that all written orders received via the fax router are exact, when compared to the SHCG patient file (i.e. patient information, scan type and clinical indications).7. Responsible for processing, cataloging and filing all fax router files received.8. Maintain and respect confidentiality for all customer groups.9. Respond appropriately to scheduling emergency patient situations.10. Answer patient and doctor concerns with accuracy, efficiency and in a professional manner.11. Keep management informed of situations and conditions with potential impact on the company, particular department(s) or customer group.12. Remain current on any changes in policies or procedures that modify daily work functions.13. Responsible for instructions, processing and documentation of written orders14. Performs other related duties as requiredEDUCATIONAL REQUIREMENTS:1. College Degree preferred/High School degree required2. Medical office or healthcare administration courses preferredEXPERIENCE REQUIREMENTS:1. Excellent communication skills and computer proficiency required2. Attention to detail and typing accuracy required3. Knowledge of anatomy, medical terminology and insurance requirements is preferred.4. Ability to follow instructions with minimal supervision5. One year medical billing and/or office experience is desirable6. Proven ability to multi task and exceed customer expectations is requiredPHYSICAL REQUIREMENTS: Ability to sit for extended periods of time while simultaneously performing data entry and information intake via phone. Can be met with or without reasonable accommodation.INTERNAL/EXTERNAL INTERACTIONS:This position requires extensive interaction with all customer groups. Candidate must be personable, upbeat, fast paced and organized.NOTE:It is not intended that this Job Description include all details of the work functions of this position. The incumbent will perform work of lower or equivalent classification as required or directed and work of higher classification for training and development purposes or as warranted.

Keywords: Shields Health Care Group, Inc., Worcester , Customer Care Representative, Weekends, Other , Worcester, Massachusetts

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