Cityblock Health is the first tech-driven provider for
communities with complex needs, bringing better care to where it’s
needed most, block by block. Founded in 2017 on the premise that
“health is local” and based in Brooklyn, we are backed by
Alphabet’s Sidewalk Labs and some of the top healthcare investors
in the country.
Our mission is to improve the health of underserved communities,
one block at a time. Importantly, our solutions are designed
specifically for Medicaid and lower-income Medicare beneficiaries,
and we meet our members where they are—bringing care into the home
and neighborhoods through our community-based care teams.
In close collaboration with community-based organizations, local
providers, and leading health plans, we are reorganizing the health
system to focus on what matters to our members. Equipped with
world-class, custom care delivery technology, we deliver
personalized primary care, behavioral health, and social services
to deliver a radically better experience of care for every member
and community we serve.
Over the next year, we’ll grow quickly to bring better care to
many more members and their communities. We will get started in new
markets, each with their own operating structure and care teams,
and continue to grow in the communities where we are working
already. To do this, we need people who, like us, believe that
everyone should have good care for what matters to them, in their
Our work is grounded in a belief in the power of a diverse
community. To deliver a radically better experience of care to our
members and advance equity in the communities we serve, we strive
to make our own team diverse and inclusive. Our ways of working are
characterized by creativity, collaboration, and mutual learning
that comes from bridging together a community from diverse
backgrounds and perspectives. We strive to ensure that every person
on the Cityblock team, and every Cityblock member, feels like they
belong, are valued, respected, and celebrated as a part of our
Aim for Understanding
Be All In
Bring Your Whole Self
Put Members First
About The Role:
We are seeking a collaborative Provider Engagement Manager to
advance Cityblock’s social care model in Worcester, Massachusetts.
You will build relationships, process flows, and engage with
in-network providers throughout the Worcester County area and
contribute to the success of Cityblock’s market performance.
How We Define Success:
Be responsible for building and maintaining collaborative
relationships with community physicians, care facilities and
vendors that collaborate with Cityblock Health to deliver excellent
health outcomes and quality for our shared members
Develop community PCP and BH clinician facing materials that
explain the Cityblock model and our collaboration philosophy
Develop an engagement plan including timelines and success
metrics for community based PCPs and BH clinicians and roll-out the
Develop and oversee the process of sending member care plans and
EMR notes to PCPs
Build relationships, process flows and initial approach to
Identifying and engaging with In-network providers to include:
primary care physicians, specialists, home health, DME, Acute Care
and Subacute care facilities.
Identify high volume, potentially high value specialist, acute
care and sub-acute care facilities, and then engage leaders within
those organizations in the Cityblock model and processes
In partnership with the analytics and medical economics team, to
develop analyses and reporting that supports local network decision
making and referral patterns
Support relationship building and manage process optimization
between Cityblock Health and other clinical health plan clinical
partners in market (e.g.,DM/CM/UM vendors)
Document current state, assist in developing future state and
assist in implementing and tracking it
Identify and track key metrics and present at joint operation
Facilitate ongoing relationships and meetings between
Identify key areas for improvement based on community PCP and
behavioral health clinician input. Adjust workflows to improve
these areas; assist with implementing & measuring changes.
Support referral management functions and processes.
Develop and manage dashboard and metrics for referrals, medical
trends, cost drivers and cost saving opportunities.
Requirements for the Role:
MBA or MHA, or equivalent experience
Experience working in a managed care organization, specifically
in a provider network strategy and management function
Excellent presentation, verbal and written communication
Experience building mutually beneficial relationships with large
provider groups and facilities
Knowledge of managed care, LTSS populations, and relevant
federal and state legislation.
Nice to have but not required:
Experience in managed care clinical operations, risk adjustment,
and/or medical cost analysis
Working knowledge of central Massachusetts provider networks and
health systems. Our partnership is with CareFirst.
Unrestricted Driver’s License and car
What We’d Like From You:
A resume and/or LinkedIn profile
Cityblock values diversity as a core tenet of the work we do and
the populations we serve. We are an equal opportunity employer,
indiscriminate of race, religion, ethnicity, national origin,
citizenship, gender, gender identity, sexual orientation, age,
veteran status, disability, genetic information, or any other
We do not accept unsolicited resumes from outside
recruiters/placement agencies. Cityblock will not pay fees
associated with resumes presented through unsolicited means.
Are you legally authorized to work for Cityblock in the United
How did you hear about this job opportunity? *
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sponsor for employment (e.g., H-1B visa status)?
Confidential Diversity & Inclusion Survey We take equal
opportunity seriously here at Cityblock and are working to build a
company that is as diverse as the communities we serve. Completing
this survey is voluntary , but we hope that you will choose to
answer. All responses are kept completely private - they cannot be
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Because the EEOC identifying questions are limiting, we would
like to provide more options to our candidates to self identify for
their gender, race, and age.
Our work here at Cityblock is grounded in a belief in the power
of a diverse community. To close gaps in care and advance equity in
the communities we serve, we have to start with building a diverse
and inclusive team. Our ways of working are characterized by
creativity, collaboration, and mutual learning that comes from
bringing together a community from diverse backgrounds and
perspectives. We strive to ensure that every person on the
Cityblock team, and every Cityblock member, feels supported and
included as a part of our community.
Individuals seeking employment here at Cityblock are considered
without regard to race, color, religion, national origin, age, sex,
marital status, ancestry, physical or mental disability, veteran
status, gender identity, or sexual orientation.
And, because we do business with the government, our recruiting
and hiring practices must meet affirmative action and equal
employment opportunity standards. Part of this is inviting
applicants to self identify, which allows us to comply with federal
and state Equal Employment Opportunity/Affirmative Action record
keeping, reporting, and other legal requirements.
Toyin, Iyah and Bay
Co-Founders, Cityblock Health
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