WorcesterRecruiter Since 2001
the smart solution for Worcester jobs

Customer Service Representative

Company: SPECTRUM
Location: Worcester
Posted on: October 16, 2020

Job Description:

Job Description Shift is around 4pm-12:30am, including weekends. 40 hours per week, full time. Must be able to train for first 13 weeks, Tuesday-Saturday from 12:30-9pm. At A Glance * Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts. * Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions. * Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Are you ready for something new? No matter your background, our training program can put you ahead of the curve on all the latest Spectrum video technology. We'll help you develop the skills to get comfortable in your role. Your dedication and resourcefulness, paired with the strength of our leading suite of video products, keep video services flowing smoothly and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers' service histories are available for future Representatives. All of this creates and maintains positive customer experiences. If you're ready to learn, this is a role with a lot of potential. What is the Video Repair Representative role? It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience. It's about learning and growing This may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month. After that, you'll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself. With a deliberate path to success We believe the best people to lead are those who have been down the same road before. Most of our supervisors started as Representatives themselves, so they know exactly what kind of support will help you grow into a successful employee. With well-established career paths across multiple lines of business, advancement is a very real and achievable goal. Make your first move toward a long and rewarding career with Spectrum. The benefits are clear In addition to the core benefits -- industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off -- we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families. What is takes to get started The minimum requirements for the Video Repair Representative are: * Ability to read, write, speak and understand English * High School Diploma or GED Preferred Qualifications Preferred qualifications for the Video Repair Representative are: * 6 months or more customer service experience * 1 year or more working with computers and multiple software applications * 6 months or more heavy volume phone experience in a customer service/call center job Are you ready to join our team? Now that you know a little more , are you ready to apply? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.

Keywords: SPECTRUM, Worcester , Customer Service Representative, Other , Worcester, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


OTR CDL A Team Truck Drivers - $4,000 Guaranteed Weekly
Description: Guarantee 4,000 Weekly or 70 CPM Now Hiring a Full-Time OTR CDL A Team Truck Drivers with Express Dedicated LLC Compensation Package: 4,000 weekly guarantee or 70cpm split the greater of the two 2k (more...)
Company: Express Dedicated LLC
Location: East Providence
Posted on: 10/21/2020

Lease Purchase CDL-A OTR Contractor
Description: LEASE PURCHASE CDL-A TRUCK DRIVERS - OWN YOUR TRUCK IN AS LITTLE AS 12 MONTHS ASK ONE OF OUR RECRUITERS ABOUT OUR NEW SETTLEMENT PLUS PROGRAM- 1,000 Weekly Pay Guarantee 10 10 CDL- Lease Purchase (more...)
Company: Risinger Brothers Transfer, Inc.
Location: East Providence
Posted on: 10/21/2020

Merchandise Associate
Description: Responsible for delivering a highly satisfied customer experience demonstrated by engaging and interacting with all customers, embodying customer experience principals and philosophy, and maintaining (more...)
Company: The TJX Companies, Inc.
Location: East Providence
Posted on: 10/21/2020


Get New Painting Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: East Providence
Posted on: 10/21/2020

Associate / Principal Associate Scientist
Description: Generation Bio is a biotechnology company leading a new generation of gene therapy. With our proprietary re-dosable ceDNA technology, we are expanding the reach of gene therapy. At Generation Bio, our (more...)
Company: Shipt
Location: East Providence
Posted on: 10/21/2020

Get New Roofing Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: East Providence
Posted on: 10/21/2020

CDL-A Flatbed Driving Jobs - 6 Months Experience
Description: E.W. Wylie is seeking flatbed drivers flatbed training available - call 855 284-9778 to speak with a recruiter. 10 10 10 Some of what you can expect as an OTR
Company: E.W. Wylie
Location: East Providence
Posted on: 10/21/2020

Senior IT Security Professional - IAM Platform Operations
Description: Description The Senior IT Security Professional within the Corporate Security and Resilience CS R Identity and Access Management IAM team---s primary responsibility is to support and maintain the (more...)
Company: Citizens
Location: East Providence
Posted on: 10/21/2020

25N Nodal Network Systems Operator-Maintainer
Description: AGE REQUIREMENTS: Must be between the ages of 17 and 35 Job Description: As a Nodal Network Systems Operator-Maintainer for the Army National Guard, you can expand your technological skillset while serving (more...)
Company: Army National Guard
Location: East Providence
Posted on: 10/21/2020

Lot Associate
Description: Lot Associate 311876449 East Providence, Rhode Island, US, 02914 Lot Associates assist customers with the
Company: The Home Depot
Location: East Providence
Posted on: 10/21/2020

Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Worcester RSS job feeds