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Patient Navigator- Lowell MA

Company: Landmark Health
Location: Worcester
Posted on: November 18, 2020

Job Description:

Landmark Health was created to transform how healthcare is delivered to the most medically vulnerable members in our community.  Our medical group provides home-based medical care to chronically ill patients, many of whom are ill-equipped to navigate our overwhelming healthcare system.

Because many of our patients are frail and elderly, we deliver care primarily in their home. Our Program is offered to eligible patients at no incremental financial cost. We are not a fee-for-service practice; we benefit economically only if we deliver high-quality patient outcomes and satisfaction. Our clinical teams spend quality time caring for a smaller number of high-risk patients, granting patients the respect, compassion and care they deserve.

At Landmark, our interdisciplinary teams collaboratively manage our complex patient panels. These teams are led by Physicians, Nurse Practitioners, and Physician Assistants, with supporting care provided by RN Nurse Care Managers, Social Workers, Pharmacists, Behavioral Health, Care Coordinators and other team members.

The Ambassador is a pivotal member of the Landmark Interdisciplinary Team.

As an Ambassador, you will actively engage with patients both in the home and over the phone. You will use your critical thinking and communication skills to build lasting and impactful relationships with patients and caregivers, and you will use your compassion and empathy to earn their trust. You will leverage your clinical experience to help patients understand the value of the Landmark Program, and how best to use its services.

You will conduct structured surveys with patients over the phone or in the home to collect clinical and psychosocial data. You will partner with Landmark Providers to drive improvement in patient outcomes, and you will be expected to contribute valuable insights to weekly interdisciplinary team discussions.

You will spend 60% of your time doing home visits and 40% of your time in-office conducting phone-based calls.

3-5+ years of experience in any of the followings job categories: Home Health Aide; Certified Nursing Assistant; Certified Medical Assistant; Medication Aide. Candidates with experience similar to those listed here are encouraged to apply as well.

Exceptional interpersonal skills. Superb written and oral communication skills, and comfort level with technology.

Comfort with conducting independent home visits.

Strong preference given to candidates with geriatric or primary care experience, or experience in institutional settings of care such as long-term care/skilled nursing facilities.

In order to work with potentially vulnerable patient populations and to keep employees healthy while caring for patients, all patient-facing employees of Landmark must provide evidence of the following required immunizations/vaccinations as a condition of employment: TB, MMR, Tdap, and Influenza. Declinations may be accommodated based on your medical history, an allergy or religious beliefs. Please immediately contact HR if you wish to apply for an exemption from our vaccination requirements so that we may determine if you qualify for an accommodation.

Keywords: Landmark Health, Worcester , Patient Navigator- Lowell MA, Other , Worcester, Massachusetts

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