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Sr. Desktop Technical Analyst

Company: Zensar Technologies
Location: Worcester
Posted on: November 20, 2020

Job Description:

Zensar Technologies , US is looking for a seasoned DSS resource for one of the contract role based out in Plymoth MA. This is a Onsite Job at Client place. Job Description Title: Desktop Engineer with Windows Location: Plymouth MA- Onsite Work in Shifts- 247 support 5 years of proven experience in a heavy customer focus position involving and technical knowledge of end user products and services Must have excellent customer services skills, proven organizational abilities and be able to work in a fast-paced end-user environment. Must be experienced with Microsoft software and operating systems, personal computing devices (desktops, laptops, tablets) and mobile devices including iPhone and Android Must have good knowledge on all Desktop Operating systems including Windows 8 and Windows 10. Complete detailed reports listing requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved Act as the initial point of contact for all computer and system related concerns from clients or other employees Assist management in creating training materials pertaining to computer troubleshooting and usage Organize and file documentation pertaining to warranties and instructional guides for computer hardware Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems Resolve technical issues related to network interruptions White Glove service for Conference room support Break-fix (Level 2 support) EUC Devices PC Lifecycle Support Remote Desktop Support using Help Desk IMAC Support for EUC Devices 3rd party vendor coordination for Level 2 Support Job Qualifications Industry-specific certification in relevant computer languages or software may be required Time-management skills and the ability to establish reasonable and attainable deadlines for resolution Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs Extensive experience working with different operating systems including Windows and Mac OS Ability to prioritize and manage several milestones and projects efficiently Professional written and interpersonal skills are essential when communicating with customers and clients Experience installing and configuring computer systems and applications for a large company

Keywords: Zensar Technologies, Worcester , Sr. Desktop Technical Analyst, Other , Worcester, Massachusetts

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