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Field Support Team Lead - Personal Care Line

Company: Amedisys
Location: Worcester
Posted on: January 9, 2021

Job Description:

* Caregiving is our Calling * Associated Home Care, an Amedisys company, is the leading provider of personal home care in the state of Massachusetts in addition to its service areas around Jacksonville, Florida and Knoxville, Tennessee. From companionship to around-the-clock in-home care, our customized services are designed to bring peace of mind to individuals needing extra care for their families. Customizing care to each client's need is an important part of the service plan and can always be adjusted as needs change. Our specially trained nurses and caregivers are available from one to 24 hours a day, seven days a week. After an initial assessment over the phone or in person, our nurse will personally visit with the client and family members to discuss the most beneficial and cost-effective services. As a personal care team member, you'll be a true advocate engaging clients throughout their coordinated daily living activities, all while maintaining autonomy and independence to support their needs. If you're looking for a home with a Nationwide Company where you can put your skills and experience to work, make a difference every day and pursue your goals for the future, join our team.*What You Will Do* The Field Support Team Lead is a liaison between care center leadership and field employees. The role requires a high degree of collaboration with other care center team members including the hiring and onboarding coordinators, the scheduling team, field nurses and care center leadership to maintain relationships with and resolve problems for the field staff. The position will also assist care center leadership SRM/DOO in ongoing initiatives and projects. * Responsible for improving field staff engagement and retention through regular events, activities, and building strong relationships with field staff. * Supports scheduling team and home care aides with service delivery to clients, families and caregivers. * Functions as a coach to home care aides. Explains and reinforces job role, policy and standards of practices. * Performs on-site home visit orientations, supervision visits, skills checks and annual reviews for home care aides in compliance with federal, state, and applicable accrediting body and company policies. * Participates in investigations related to services complaints, dissatisfactions or incidents under direction of SRM and DOO. * Supports SRM team in other areas including scheduling when necessary. * Communicates concerns in employee performance to supervisor. * Communicates changes in patients' health or function to appropriate nursing staff and SRM/ DOO. * Demonstrates flexible and efficient time management, and helps team meet care center productivity standards. * Performs other duties as assigned. *Qualifications* *Required* * High school diploma or equivalent. * Three plus years of experience in health care or related field with a current Nurse Aide license, or Home Health Aide Certificate, Supportive Home Care Aide or LMHC in addition to six months or more of employment with Personal Care at Amedisys. * Experience with consumers care plans. * Licensed driver in the appropriate state with available and independent transportation and current insurance coverage. * Preferred * * Experience in healthcare industry a plus. Amedisys is an equal opportunity employer. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, age, pregnancy, marital status, national origin, citizenship status, disability, military status, sexual orientation, genetic predisposition or carrier status or any other legally protected characteristic. * Benefits and More * PRN Employee Benefits Include: * 401K * Employee Stock Purchase Program * Paid Sick Time (MA Only) * Employee Assistance Program Employees working on average of 30 hours or more per week during the first 60 days of employment will be eligible to enroll in the health insurance plan the first day of the month following date of hire or status change. Part-time and Full-time Employees receive the same benefits as PRN Employees plus: * Medical/Prescription
* Dental
* Vision
* Health and Flexible Spending Accounts
* Company paid Life and AD&D Insurance

Keywords: Amedisys, Worcester , Field Support Team Lead - Personal Care Line, Other , Worcester, Massachusetts

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