Support Specialist
Company: Trailside Communications, Inc.
Location: Worcester
Posted on: February 25, 2021
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Job Description:
About UsWe aim to be the best place you've ever worked.--We are
a small but growing boutique IT firm with a drive to engage our
customers first at the strategic business level.--We learn about
how our clients' businesses operate and how their data flows.--Once
we have a full understanding, we implement technology solutions
that support, protect and optimize those workflows.--Unlike our
competitors, we become an embedded resource on our customer's team,
instead of a boilerplate locked-in support contract.--Our culture
is relaxed and fun, but is built on service-delivery excellence,
continuous improvement and a thirst for knowledge.About This RoleIn
this role, you will engage in strategic and tactical interactions
with our clients to improve their business operations and
security.--In other companies, this might be similar to a
sales-engineer role.--At Trailside Communications, however, this
role is more versatile, broader and has more independence. You will
also work on our dedicated helpdesk team to support our customers,
manage Watchguard firewalls, Office 365 migrations, and everything
in-between.--You will provide world class productivity, security
and support services while working to identify new business
opportunities and develop new Trailside offerings.Essential
ResponsibilitiesStrategicYou will listen to clients and prospects
about how their team functions and how data flows through their
business.--You will then identify areas for improvement in their IT
systems to protect their data and optimize their team's
performance.--You will participate in the technical evaluation and
inventory of business-client networks and create proposals for
products, cloud-based services, and support that cost-effectively
raises their security and operations to new levels.Support and
ProjectYou will also provide Tier-2 technical support to our
clients and lead projects to implement new technology and
services.--Support and project responsibilities include:* Tier-2
support to front-line helpdesk.--Direct remote and onsite support
for clients with dedication to system uptime and client
satisfaction.* Manage and participate in projects to migrate client
networks and services to upgraded platforms holding responsibility
for on-time and on-budget project delivery.* Maintain and
administer business networks, Windows Server systems, and
cloud-based services.* Update network documentation and ticketing
system to document activities and problem resolutions.* Configure
and monitor backup systems. Perform disaster recovery operations if
needed.Technical and Experience RequirementsDepth of knowledge in
network infrastructure used in small and medium-sized businesses,
including firewalls, network switching and wireless
technologies.Hands on experience planning and executing Office 365
migrations.--Experience planning and configuring single-sign-on
authentication with Azure AD and hybrid environments.--Ability to
migrate Windows Server-based environments and implement cloud-based
services such as SharePoint, Exchange Online, and Microsoft
Teams.Experience providing and managing helpdesk support for a
variety of vertical markets.--Experience configuring and managing
Watchguard firewalls, BDR backup systems, business grade security
software, virtualization, networking, and productivity
applications.High School diploma and one or more certifications
from CompTIA, Microsoft, Watchguard, VMWare, or Cisco.--Associate
or Bachelor's Degree in a related technical curriculum
preferred.--Minimum of 5 years of Tier-2 technical support
services.--Demonstrated project and team management
experience.Application InstructionsEmail your resume and a
statement describing why you believe you are suited for this
position to hr@trailsidecom.com. Please include your salary
requirements and a brief description of a workplace success that
demonstrates your skills and dedication to customer
service.--Applications without this statement will not be
considered.
Keywords: Trailside Communications, Inc., Worcester , Support Specialist, Other , Worcester, Massachusetts
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