Room Attendant
Company: La Quinta by Wyndham Auburn - Worcester
Location: Auburn
Posted on: April 10, 2021
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Job Description:
La Quinta by Wyndham is now seeking a Room Attendant to join our
team at the La Quinta by Wyndham Auburn - Worcester location in
Auburn, Massachusetts.
Job Summary
The Room Attendant is responsible for maintaining clean and
attractive guestrooms while providing attentive, courteous and
efficient service to all guests.
Education & Experience
-High School diploma or equivalent and/or experience in a hotel or
a related field preferred.
Physical Requirements
-Flexible and long hours sometimes required.
-Medium work - Exerting up to 50 pounds of force occasionally,
and/or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.
-Ability to stand during entire shift.
General Requirements
-Must be able to effectively communicate both verbally and written,
with all level of employees and guests in an attentive, friendly,
courteous and service-oriented manner.
-Must be effective at listening to, understanding, and clarifying
concerns raised by employees and guests.
-Must be able to multitask and prioritize departmental functions to
meet deadlines.
-Approach all encounters with guests and employees in an attentive,
friendly, courteous and service-oriented manner.
-Attend all hotel required meetings and trainings.
-Maintain regular attendance in compliance with Wyndham Hotels &
Resorts Standards, as required by scheduling, which will vary
according to the needs of the hotel.
-Maintain high standards of personal appearance and grooming, which
includes wearing the proper uniform and nametag.
-Comply with Wyndham Hotels & Resorts Standards and regulations to
encourage safe and efficient hotel operations.
-Maximize efforts towards productivity, identify problem areas and
assist in implementing solutions.
-Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
-Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
-Must be able to cross-train in other hotel related areas.
-Must be able to maintain confidentiality of information.
-Must be able to show initiative, including anticipating guest or
operational needs.
-Perform other duties as requested by management.
-Maintain a warm and friendly demeanor at all times.
Fundamental Requirements
-Employees must at all times be attentive, friendly, helpful and
courteous to all guests, managers and fellow employees.
-Thoroughly clean guestrooms according to standards.
-Complete all pre-cleaning duties, including but not limited to,
guest supplies, cleaning supplies, and linen for housekeeping cart
set-up.
-Remove all trash and dirty linen from guestrooms and hallways.
-Keep all hallways, public areas and closets clean, neat and
vacuumed (if applicable).
-Restock housekeeping cleaning cart for next day's use.
-Replenish chemical bottles.
-Clean room with the door closed according to standards, unless
requested to do otherwise by the guest.
-Report all missing items from room (i.e., irons/boards, hair
dryers, etc.) to Housekeeping Supervisor/Manager.
-Report any maintenance repairs immediately to Housekeeping
Supervisor/Manager.
-Handle items for "Lost and Found" according to the standards.
-Ensure overall guest satisfaction.
COMPANY OVERVIEW:
Wyndham Hotels & Resorts is the largest hotel franchisor in the
world and a leading hotel management company. We stand 20 brands
strong across 9,000 hotels in more than 80 countries, and we offer
the most diverse collection of hotel experiences in the world. Our
iconic brands, united by the richest and simplest rewards program
in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we
champion everyday travelers. We believe guests deserve great
experiences, and our robust portfolio-distinguished by our leading
economy and midscale brands-delivers just that.
We are AmericInn by Wyndham, Baymont by Wyndham, Days Inn by
Wyndham, Dazzler by Wyndham, Dolce Hotels and Resorts by Wyndham,
Esplendor Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham,
Howard Johnson by Wyndham, La Quinta Inns & Suites, Microtel by
Wyndham, Ramada Encore by Wyndham, Ramada Worldwide by Wyndham,
Super 8 by Wyndham, The Trademark Collection by Wyndham, Travelodge
by Wyndham, TRYP by Wyndham, Wingate by Wyndham, Wyndham Garden,
Wyndham Grand and Wyndham Hotels and Resorts.
Headquartered in Parsippany, N.J. with offices around the globe in
London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels &
Resorts employs approximately 15,000 team members worldwide.
Our Company is an Equal Employment Opportunity Employer.
Job Location: La Quinta by Wyndham Auburn - Worcester, 446
Southbridge Street, Auburn, Massachusetts 01501
Employment Status: Part-time
Keywords: La Quinta by Wyndham Auburn - Worcester, Worcester , Room Attendant, Other , Auburn, Massachusetts
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