Support Specialist

Company: MyHR Partner, Inc
Location: Milford
Posted on: November 22, 2021

Job Description:

DescriptionSupport Specialist Keystone Precision Solutions has a unique opportunity to join a well-established, growing organization as a Support Specialist! We are the premier survey, construction, and engineering equipment organization that has been in business for more than 30 years. We're looking for people who put their innovation to work to advance our success, and their own. As a Sales Support Specialist, you will be responsible for supporting the business development efforts of the Sales team.About UsKeystone Precision Solutions (KPS) is the industry-leading provider in measurement solutions that increase customer's productivity and profitability. Through strong leadership and one of the most talented work forces in the industry, Keystone Precision Solutions prides themselves as the premier construction and survey equipment consulting company in the Northeastern United States. Benefits and PerksAt Keystone Precision Solutions, our employees love what they do and love where they work. We offer great perks including:Comfortable, relaxed work atmosphereComprehensive benefits that include medical, dental, vision, life insurance, 401(k)Paid time off for vacations, personal days, and community service daysA position where you are not micromanaged, but encouraged to take ownership of your jobOpportunity for personal growth What the Job Looks LikeResponsibilities include:Travel within the region 50% of the timeProvide end-user telephone and email support including product or system descriptions, explanations of service offerings, and triage of support issuesAssist with technical sales demos and consult with customers as a total solution is crafted for the customerAssist the Hardware Service and Rental team in troubleshooting equipment issuesWill be the primary point of contact regarding training and education services in your regionWill provide onsite and field training for KPS solutions to our customers post-saleLearn new equipment and software concepts quickly by self-learning or online/live training coursesCreate easy to use training content for customers via YouTube, or other social media platformsWork in a dynamic and fast paced environment to promote and expand sales of Geospatial systems and servicesPerform administrative and order entry/follow up duties through corporate CRMRegularly identifies strengths, weaknesses, opportunities, and threats in the market and against competitorsImportant Qualifications to your SuccessExcellent organizational and communication (both written and verbal) skills requiredWorld class customer service skills are required. Must have experience in a fast-paced customer facing environmentIndustry experience as a Surveyor, GIS Professional or Technical Trainer is preferredPrevious experience with Trimble Geospatial Instruments is preferredExperience with the consumer electronics industry is essentialExceptional follow-through is essentialCan-do attitude; tenacity; positive outlook toward success; unemotionally overcomes obstacles and setbacksCapable of understanding and following guidelines and requirements for supporting and servicing technical customer productsPossess analytical decision-making skills and capable of working with little or no supervisionStrong computer skills. (i.e.: MS Windows, MS Word, MS Excel, Data entry, etc.)Excellent listening, time management, and organization skills; must prioritize time and tasks to accomplish set objectivesAbility to learn from successes and failuresExperience with a CRM such as Zendesk, Sage CRM or Salesforce CRM is preferred.I'm interested, how do I get started?Apply to: https://app.jobvite.com/j?cj=o14ydfwA=website Our hiring management partner is myHR Partner. myHR Partner is not a staffing service or recruiter. All resumes/applications will be reviewed for this position and only for our organization. Applicants who meet the initial qualifications will be contacted for a video interview.Thank you for your interest in our position. We appreciate the time you have taken to apply with us.EOE, M/F/D/V.

Keywords: MyHR Partner, Inc, Worcester , Support Specialist, Other , Milford, Massachusetts