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LTSS Coordinator - MA

Company: Cityblock Health
Location: Worcester
Posted on: November 22, 2021

Job Description:

Covid 19 Update - Please Read:Cityblock requires those hired into this position to provide proof that they have received the COVID-19 vaccine. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason) on forms to be provided by Cityblock. Such requests will be subject to review and approval by the Company, and exemptions will be granted only if the Company can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.About Us:Cityblock Health is the first tech-driven provider for communities with complex needs-bringing better care to where it's needed most, block by block. Founded in 2017 on the premise that "health is local" and based in Brooklyn, we are backed by Alphabet's Sidewalk Labs along with some of the top healthcare investors in the country.Our mission is to improve the health of underserved communities. Importantly, our solutions are designed specifically for Medicaid and lower-income Medicare beneficiaries, and we meet our members where they are, bringing care into the home and neighborhoods through our community-based care teams and Virtual Care offerings.In close collaboration with community-based organizations, local providers, and leading health plans, we are reorganizing the health system to focus on what matters to our members. Equipped with world-class, custom care delivery technology, we deliver personalized primary care, behavioral health, and social services to deliver a radically better experience of care for every member and community we serve.Over the next year, we'll grow quickly to bring better care to many more members and their communities. To do this, we need people who, like us, believe that everyone should have good care for what matters to them, in their community.Our work is grounded in a belief in the power of a diverse community. To close gaps in care and advance equity in the communities we serve, we have to start with making our own team diverse and inclusive. Our ways of working are characterized by creativity, collaboration, and mutual learning that comes from bringing together a community from diverse backgrounds and perspectives. We strive to ensure that every person on the Cityblock team, and every Cityblock member, feels supported and included as a part of our community.Our Values:

  • Aim for Understanding
  • Be All In
  • Bring Your Whole Self
  • Lean Into Discomfort
  • Put Members FirstAbout our Team:We employ a field-based, home-based care model and are committed to meeting members where they are-in their homes, in their community, and in our Hubs. You will go above and beyond to connect with Cityblock members in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day.About the Role:In this role, you will be the central coordinator of Cityblock's LTSS efforts, in collaboration with internal care teams and external LTSS Coordinators, ASAPs and ILCs.Your responsibilities cover three major areas across the LTSS domain:
    • Administration:
      • Populating, submitting and tracking LTSS requests. This will involve direct coordination with Cityblock's RN care management team
      • Submitting initial referrals for assignment of an LTSC to ASAPs/ILCs
      • Coordinating the payer UM RFMI (request for more information) process
      • Tracking assessments/reassessment submissions and following up with LTSCs if not sent within designated timelines
      • Uploading LTSC assessments and visit notes into Cityblock's care management system (Commons)
      • Coordinate PCA re-authorization timing with MDS assessment timing with the goal of performing the MDS and skills assessment at same time
      • Relationship Building: You're Cityblock's primary, day-to-day connection to LTSS provider organizations, skills trainers, ASAPs & ILCs. You'll represent Cityblock in regular meetings with their management and front-line teams, and support them with daily services as needed.
      • Reporting: You'll maintain regular reporting to external parties (ASAPs/ILCs), and to track performance and service levels internally.You may also have other responsibilities/tasks within the LTSS domain or outside of it as requested by your manager.Requirements for the Role:
        • You've worked as an LTSC, or have worked closely with them
        • You understand the various LTS services and their connection to assessments
        • You enjoy working as part of a team and enjoy being a team player who jumps in wherever necessary, and as a self starter who can work independently
        • You are adaptable to a fast-paced environment, organized in your work approach, and able to handle multiple tasks simultaneously.
        • You are comfortable working with new computer applications, electronic medical records, and aimed at providing an innovative experience for our members and our care teams
        • You have excellent communication skills, including the ability to effectively interact with all members of the care team, and with members of the public
        • You are compassionate, open-minded, and non-judgmental
        • You have the ability to think quickly and solve problems in the momentNice to Have, But Not Required:
          • Existing relationships with Massachusetts ASAPs/ILCs
          • Associate's or Bachelor's degree
          • Experience in a primary care setting
          • Multi-lingualWhat We'd Like From You:
            • A resume and/or LinkedIn profile
            • A short cover letter, please!Cityblock values diversity as a core tenet of the work we do and the populations we serve. We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic. We do not accept unsolicited resumes from outside recruiters/placement agencies. Cityblock will not pay fees associated with resumes presented through unsolicited means.#communityhealth #healthcare

Keywords: Cityblock Health, Worcester , LTSS Coordinator - MA, Other , Worcester, Massachusetts

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