Remote eCommerce Customer Support Specialist

Company: VirtualVocations
Location: Worcester
Posted on: November 22, 2021

Job Description:

An ecommerce software developer is filling a position for a Remote eCommerce Customer Support Specialist. Core Responsibilities Include: Responding to & resolving customer queries through all our channels, empowering our customers to get the most out of our product Driving our Voice of the Customer program to advocate for software sellers & improve the product by incorporating user feedback Increasing customer satisfaction and build loyalty by providing amazing, personal customer support Required Skills: 1+ years in online customer support, preferably supporting a SaaS product Knowledge of HTML, CSS & JavaScript & experience using browser developer tools to investigate issues with seller implementations You have experience using and testing APIs as well as giving customer support on API related queries

Keywords: VirtualVocations, Worcester , Remote eCommerce Customer Support Specialist, Other , Worcester, Massachusetts

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