Company: UMass Memorial Health
Posted on: January 15, 2022
UMass Memorial Medical Center / Medical Group
Job Title: Leave of Absence Specialist Title #: 00421
Department: Human Resources
Position Reports to Title: MGR Retirement & LOA Job Function: Human
I. Position Summary:
Responsible for the Leave of Absence programs (FMLA, LOA, STD, LTD)
which includes investigation, case management, and coordination of
income replacement benefits. Position is employer's primary liaison
with employees, management and insurance carriers to ensure all
applicable policies and procedures are adhered to.
II. Major Responsibilities:
Maintains employee Leave of Absence (LOA) files, maintains related
databases, tracks data and reports on LOA metrics.
Provides consultation to management and Human Resources regarding
leave of absence programs, policies and practices.
Maintains up-to-date knowledge of UMass Memorial Health Care
(UMMHC) leave policies, collective bargaining agreements, and
current practices. Ensures that internal processes are consistent
and within scope of collectively bargained agreements
Assist in the development of documentation through factual
investigations on all assault cases. Documents activities and
results of investigations along with an analysis and plan for
resolution. Performs data and information gathering in an efficient
and effective manner. Maintains an activity file of open cases with
an emphasis on resolution /case closure.
Assist in identifying areas for LOA and disability process
improvement opportunities, and contributes to the development and
definition of standards for new processes organization wide.
Ensures timely processing of income replacement claims. Reviews
documentation and status eligibility to determine if/when the
employee is eligible for payment according to established policies
Provides status reports on the developments of each file through
Maintains contact with each employee to monitor progress and prompt
return to work date. Works with management and Human Resources to
aid in providing other work alternatives if applicable.
Communicates and works with a variety of internal and external
sources such as attorneys, physicians, providers, vendors, Employee
Health Services, Worker's Compensation and others to achieve a
timely return to work date and prompt resolution of the claim.
10. Responds to telephone inquiries from employees and outside
vendors answering routine questions, resolving issues and forward
appropriate calls/concerns to manager or others.
Assists in the development of related forms and communications as
Composes reports and correspondence to ensure timely communication
between employees, supervisor, internal clients and outside
vendors, if applicable.
Assists in the development of departmental policies and procedures
to support Leave and Disability Programs, ensuring programs are in
compliance with state and federal laws.
Maintains professional growth and development through seminars,
workshops, and professional affiliations to keep abreast of latest
trends in field of expertise.
Maintains contact with legal counsel to establish Plan for
Resolution on all litigated files.
Standard Staffing Level Responsibilities :
Complies with established departmental policies, procedures and
Attends variety of meetings, conferences, seminars as required or
Demonstrates use of Quality Improvement in daily operations.
Complies with all health and safety regulations and
5. Respects diverse views and approaches, demonstrates Standards of
Respect, and contributes to creating and maintaining an environment
of professionalism, tolerance, civility and acceptance toward all
employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
Performs other similar and related duties as required or
All responsibilities are essential job functions .
III. Position Qualifications:
1. Bachelor's degree in Business Administration.
1. Three to five years' human resource experience or
2. Thorough knowledge of FMLA and related legislation.
3. Solid computer skills utilizing Excel, Word, Power Point,
4. Excellent written communication, oral communication, analytical,
problem solving and interpersonal skills.
5. Must be able to appropriately communicate with all levels of
employee and management.
6. Ability and willingness to train other team members.
7. Ability to identify, assess, and resolve complex
1. Case management experience.
2. Experience with collectively bargained agreements.
Unless certification, licensure or registration is required, an
equivalent combination of education and experience which provides
proficiency in the areas of responsibility listed in this
description may be substituted for the above requirements.
Department-specific competencies, including age-specific
competencies and their measurements, will be developed and
maintained in the individual departments. The competencies will be
maintained and attached to the departmental job description.
Responsible managers will review competencies with position
IV. Physical Demands and Environmental Conditions
Work is considered sedentary. Position requires work indoors in a
normal office environment.
Keywords: UMass Memorial Health, Worcester , LOA Specialist, Other , Worcester, Massachusetts
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