Inter. Rep, Client Service
Company: BNY Mellon
Posted on: January 15, 2022
Job DescriptionDescriptionClient Service - S3 Provides quality
support to clients with complex transactions and processes on a
daily basis. Independently assists clients by responding to phone,
email and other inquiries regarding company products, services and
procedures. Responds to client questions on BNY Mellon product
features and provides technical assistance for issues that have
been escalated by junior team members. Researches and resolves
moderately complex operational or client issues. Routes issues that
cannot be addressed at point of contact to appropriate team, in
accordance with documented procedures. Assists in providing status
updates on problem resolution and outstanding issues to other
teams. Assists with process improvement by contributing ideas to
improve team efficiency. No direct reports. Provides guidance to
less experienced staff. Responsible for the quality and completion
of own work.QualificationsHigh school/secondary school or the
equivalent combination of education and experience is required.
Bachelors degree preferred. 2-3 years of total work experience
preferred. Experience in financial services preferred.
Keywords: BNY Mellon, Worcester , Inter. Rep, Client Service, Other , Westborough, Massachusetts
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