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Accounts Receivable Specialist

Company: RealPage
Location: Worcester
Posted on: January 15, 2022

Job Description:

WHO WE ARE:
RealPage is changing the technology real estate industry and our teammates know how to think big and leave their mark. If you want to join a globally progressive and inclusive company devoted to excellence, we are looking for you!We are the leading global provider of software and data analytics to the real estate industry. We navigate clients toward the right decisions with data and technology insights they can only get from RealPage. Serving our clients is our highest priority and RealPage teammates are our greatest asset.Come join a team where your work makes an impact every day!

ABOUT THE TEAM:
The Accounts Receivable Specialist (AR Specialist) is part of Revenue Operation under Accounting and Finance department of Realpage. PH Rev Ops works closely with our partners in US to achieve same objectives and goals.

WHAT YOULL DO:
The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.

PRIMARY RESPONSIBILITIES:
Contacts customer via calls, send out emails to follow up Past Due accounts in the assigned portfolioEnsures timely collections to include escalation, managing customer relationships and account research.Forwards any accompanying offsets/adjustments to appropriate personnel.Research disputed delinquent account balances. Looks for the best solution in order to facilitate early payments.Recommends accounts that needs escalated collection effort.Recommends accounts for 3rd Party Collections.Answer inbound calls timelyIndependently analyze each assigned account and execute a plan for collection and reconciliation appropriatelyRequires discussions with product if a payment arrangement is requested.Payment reconciliationAccountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysisInteracts frequently with inter-departmental associates for the purpose of resolving outstanding issuesWill determine which accounts to put on hold due to non-payment.Work closely with Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collectionsPerform related duties and special projects as assignedUpdate weekly report to provide account updatesAdheres to division of supports defined metricsPortfolio Size Assignment: Minimum $1,000,000 and approximately 600 accounts

REQUIRED KNOWLEDGE/SKILLS/ABILITIES:
Minimum of 2 years experience in Business-to-Business Accounts Receivable Collections requiredStrong knowledge of collection processes and AR Policies & ProceduresExcellent Customer Service SkillsResearch and reconciliation skills requiredExcellent negotiation and customer service skills requiredAverage proficiency with MS Excel and Microsoft Office Suite requiredExcellent verbal and written communications skillsStrong attention to detail and excellent follow-up skills requiredAbility to prioritize and manage multiple tasksMust be able to work well with individuals at all levels inside and outside of the organization Self-Starter with the ability to work with minimal supervisionFlexible to work overtime as requiredWilling to work in night shiftCOMPETENCIES:Problem SolvingStress ToleranceAdaptabilityMulti-taskingInitiating ActionAccountability & DependabilityAnalytical and Forward Thinking#LI-JF1

PREFERRED KNOWLEDGE/SKILLS/ABILITIES:
Salesforce ExperienceExcel Skills

WHAT WE OFFER:
At RealPage, were always looking for talented professionals who thrive in a learning work environment that continually supports individual greatness. We foster a culture of innovation and creativity. It is the things you do that bring out the best of you and RealPage.RealPage considers qualified applicants without regard to gender, sexual orientation, gender identity, religion, race, national origin, age, veteran, or disability status. We celebrate diversity and are committed to building an inclusive work environment where all teammates feel a sense of belonging while bringing their authentic self to the table and being valued for it.

Keywords: RealPage, Worcester , Accounts Receivable Specialist, Other , Worcester, Massachusetts

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