WorcesterRecruiter Since 2001
the smart solution for Worcester jobs

AS400

Company: NLB Services
Location: Northborough
Posted on: January 15, 2022

Job Description:

Position-AS400 Consultant Location-Northborough MAEmployment- FTE Job Description- --- Strong in AS400 and can help team in any technical challenges.--- Responsible for the scope, strategy and definition of the Services in scope - Incident Management, Request Fulfillment & Problem Management.--- Ability to Implement, operate and improve IT service operation for all processes, with a keen focus on application stabilization.--- Ability to introduce and improve automation.--- Be a champion of driving the team to meet Critical SLA & the client commitment.--- Ability to organize and collaborate with business users to gather facts and identify improvement opportunities on operational processes and tools.--- Work closely with IT service owners and business partners for continual service improvement.--- Monitor the daily operation of the ITSM processes to ensure good execution and compliance, identify and address any incompliance or cross technology process improvement initiatives.--- Assist as a subject matter expert for process integration and automation opportunities.--- Recommend improvements regarding processes, reporting, communication, training and tools.--- Provide support and proposal to service owners with a view to continuously improving service quality.--- Maintain the documentation & knowledge articles that support IT service management processes.--- Organize training and communications to promote the IT service management processes and practices in IT and user community.--- Collaborate with service owners and teams to ensure that all applicable IT policies and procedures are followed.--- Assist in maturing all SMO processes: Event Management, Incident Management, Problem Management, Change Management & Service Portfolio Management.

Keywords: NLB Services, Worcester , AS400, Other , Northborough, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Worcester RSS job feeds