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Company: NLB Services
Location: Northborough
Posted on: January 15, 2022

Job Description:

Position-AS400 Consultant Location-Northborough MAEmployment- FTE Job Description- --- Strong in AS400 and can help team in any technical challenges.--- Responsible for the scope, strategy and definition of the Services in scope - Incident Management, Request Fulfillment & Problem Management.--- Ability to Implement, operate and improve IT service operation for all processes, with a keen focus on application stabilization.--- Ability to introduce and improve automation.--- Be a champion of driving the team to meet Critical SLA & the client commitment.--- Ability to organize and collaborate with business users to gather facts and identify improvement opportunities on operational processes and tools.--- Work closely with IT service owners and business partners for continual service improvement.--- Monitor the daily operation of the ITSM processes to ensure good execution and compliance, identify and address any incompliance or cross technology process improvement initiatives.--- Assist as a subject matter expert for process integration and automation opportunities.--- Recommend improvements regarding processes, reporting, communication, training and tools.--- Provide support and proposal to service owners with a view to continuously improving service quality.--- Maintain the documentation & knowledge articles that support IT service management processes.--- Organize training and communications to promote the IT service management processes and practices in IT and user community.--- Collaborate with service owners and teams to ensure that all applicable IT policies and procedures are followed.--- Assist in maturing all SMO processes: Event Management, Incident Management, Problem Management, Change Management & Service Portfolio Management.

Keywords: NLB Services, Worcester , AS400, Other , Northborough, Massachusetts

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