Customer Support Representative
Company: SPECTRUM
Location: Worcester
Posted on: May 13, 2022
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Job Description:
Starting rate is $20/hr. for this role! We offer an additional
shift differential of $.75/hr. for evening work hours.
Shifts around 1:30-10pm, including at least 1 weekend day. 40 hours
per week.
Must be able to train, first 11 weeks, Tuesday-Saturday,
12-8:30pm.
At A GlanceFull-time entry-level to mid-level customer service role
troubleshooting and resolving technical cable and video service
issues, including repair, billing, and accounts.Profile: A
tech-savvy problem solver who can multitask to repair a variety of
services and equipment. Video Repair Representatives use patience
and effective communication skills to uncover customer needs,
answer questions, and leave a positive impression on customer
interactions.Benefits include fully paid training and time off,
comprehensive health packages, retirement savings, free Spectrum
services where available, and more. Are you ready for something
new?No matter your background, our training program can put you
ahead of the curve on all the latest Spectrum video technology.
We'll help you develop the skills to get comfortable in your role.
Your dedication and resourcefulness, paired with the strength of
our leading suite of video products, keep video services flowing
smoothly and customers satisfied. Your attention to detail is
essential; you'll keep a record of actions taken and create
documents that ensure your customers' service histories are
available for future Representatives. All of this creates and
maintains positive customer experiences. If you're ready to learn,
this is a role with a lot of potential. What is the Video Repair
Representative role?It's about building relationships and turning
the knowledge you gain in training into customer service wins.
Video Repair Representatives make a real difference to customers
and the company, providing over-the-phone video support and repair
services that keep people connected. You'll have advanced
diagnostic tools to help you address technical inquiries and get
services running smoothly, talking customers through fixes you can
make together. If an issue calls for extra attention, bring in
additional internal support and field technicians to get things
back on track. Understanding the products and your customers' sense
of urgency will help you create a satisfying customer experience.
It's about learning and growingThis may be new for you, but the
journey is all mapped out. There's a lot to learn, and our
thorough, fully paid training can make you an authority on
Spectrum's industry-leading Video products and services in about a
month. After that, you'll be ready to identify issues with
customer-facing systems and troubleshoot like a pro. The industry
moves quickly; to stay on top of it, we provide training updates to
keep you current on our newest products, services, and upgrades so
you'll be ready for any question that comes your way. One-on-one
time with department leaders and additional support give you
everything you need to create a streamlined process for your
customers and yourself. With a deliberate path to success
Keywords: SPECTRUM, Worcester , Customer Support Representative, Other , Worcester, Massachusetts
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here to apply!
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