Customer Support Representative

Company: SPECTRUM
Location: Worcester
Posted on: May 13, 2022

Job Description:

Starting rate is $20/hr. for this role! We offer an additional shift differential of $.75/hr. for evening work hours.

Shifts around 1:30-10pm, including at least 1 weekend day. 40 hours per week.
Must be able to train, first 11 weeks, Tuesday-Saturday, 12-8:30pm.

At A GlanceFull-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more. Are you ready for something new?No matter your background, our training program can put you ahead of the curve on all the latest Spectrum video technology. We'll help you develop the skills to get comfortable in your role. Your dedication and resourcefulness, paired with the strength of our leading suite of video products, keep video services flowing smoothly and customers satisfied. Your attention to detail is essential; you'll keep a record of actions taken and create documents that ensure your customers' service histories are available for future Representatives. All of this creates and maintains positive customer experiences. If you're ready to learn, this is a role with a lot of potential. What is the Video Repair Representative role?It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You'll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience. It's about learning and growingThis may be new for you, but the journey is all mapped out. There's a lot to learn, and our thorough, fully paid training can make you an authority on Spectrum's industry-leading Video products and services in about a month. After that, you'll be ready to identify issues with customer-facing systems and troubleshoot like a pro. The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. One-on-one time with department leaders and additional support give you everything you need to create a streamlined process for your customers and yourself. With a deliberate path to success

Keywords: SPECTRUM, Worcester , Customer Support Representative, Other , Worcester, Massachusetts