Customer Support Representative ($20 PH starting)
Company: SPECTRUM
Location: Worcester
Posted on: May 14, 2022
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Job Description:
Starting rate is $20/hr. for this role! We offer an additional
shift differential of $.75/hr. for evening work hours.
Shifts around 1:30-10pm, including at least 1 weekend day. 40 hours
per week.
Must be able to train, first 11 weeks, Tuesday-Saturday,
12-8:30pm.
At A Glance Full-time entry-level to mid-level customer service
role troubleshooting and resolving technical cable and video
service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a
variety of services and equipment. Video Repair Representatives use
patience and effective communication skills to uncover customer
needs, answer questions, and leave a positive impression on
customer interactions.
Benefits include fully paid training and time off, comprehensive
health packages, retirement savings, free Spectrum services where
available, and more.
Are you ready for something new? No matter your background, our
training program can put you ahead of the curve on all the latest
Spectrum video technology. We'll help you develop the skills to get
comfortable in your role. Your dedication and resourcefulness,
paired with the strength of our leading suite of video products,
keep video services flowing smoothly and customers satisfied. Your
attention to detail is essential; you'll keep a record of actions
taken and create documents that ensure your customers' service
histories are available for future Representatives. All of this
creates and maintains positive customer experiences. If you're
ready to learn, this is a role with a lot of potential. What is the
Video Repair Representative role? It's about building relationships
and turning the knowledge you gain in training into customer
service wins. Video Repair Representatives make a real difference
to customers and the company, providing over-the-phone video
support and repair services that keep people connected. You'll have
advanced diagnostic tools to help you address technical inquiries
and get services running smoothly, talking customers through fixes
you can make together. If an issue calls for extra attention, bring
in additional internal support and field technicians to get things
back on track. Understanding the products and your customers' sense
of urgency will help you create a satisfying customer experience.
It's about learning and growing This may be new for you, but the
journey is all mapped out. There's a lot to learn, and our
thorough, fully paid training can make you an authority on
Spectrum's industry-leading Video products and services in about a
month. After that, you'll be ready to identify issues with
customer-facing systems and troubleshoot like a pro. The industry
moves quickly; to stay on top of it, we provide training updates to
keep you current on our newest products, services, and upgrades so
you'll be ready for any question that comes your way. One-on-one
time with department leaders and additional support give you
everything you need to create a streamlined process for your
customers and yourself. With a deliberate path to success We
believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum. CRP113
307714 307714BR
Keywords: SPECTRUM, Worcester , Customer Support Representative ($20 PH starting), Other , Worcester, Massachusetts
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