Regional Liaison - Worcester, MA

Company: Tempus Unlimited Inc.
Location: Worcester
Posted on: May 13, 2022

Job Description:

Description:
Summary/Objective: Primarily responsible for working as liaison in assigned region assisting Consumers/ Participants and PCAs/DCWs with inquiries and problem resolution. This role will extend to providing general in-person support to visitors for questions and documentation related to the overall FI program. The regional liaison will also be trained and capable of providing training and support for the Tempus EVV solution. Finally, the regional liaison will coordinate with the Consumer Advisory Board coordinator to address concerns and review opportunities within that region. Assure ongoing compliance with Tempus quality and FI contract requirements.

Locations: We are looking for liaisons to work in our various regional locations throughout Massachusetts, including Boston, Danvers/Salem, Worcester, and Springfield/Holyoke.

Essential Functions

Act as a liaison between Consumers/Participants and/or PCAs/DCWs and Tempus
Respond to Consumer/ Participant and/or PCA/DCW inquiries and complaints
Provide in-person assistance, either scheduled or ad-hoc, related to FI documentation or program related questions
Help resolve inaccuracies or discrepancies related to reporting of activity time
Work with applicable parties to determine PA/WA status and if new PA/WA needs to be requested
Work with applicable parties to address and resolve PCA/DCW payment issues
Respond to issues that have been escalated by Consumers/Surrogates/Administrative Proxies/Waiver Participants and/or PCAs/DCWs.
Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel: Some travel may be required for this position to ensure regional coverage.

Work Authorization/Security Clearance
All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement
Equal Employment Opportunity is a fundamental principle at Tempus Unlimited where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

.Requirements:
Competencies

Professional, friendly & understanding personality
Punctuality and dependability
Ability to work efficiently as a team player as well as individually with minimal direction
Self-motivation
Ability to consistently maintain and build positive working relationships
Excellent organizational skills
Ability to multi-task and meet deadlines
Fluency in Spanish or other languages a plus
Familiarity with office machines, equipment and software
Ability to respect and maintain confidentiality
Attention to accuracy and detail
Strong interpersonal and analytical skills
Experience with Excel and Spreadsheets

Preferred Experience: Proficiency in Microsoft Office software
Required Education: High School DiplomaPI175488057

Keywords: Tempus Unlimited Inc., Worcester , Regional Liaison - Worcester, MA, Other , Worcester, Massachusetts