Product Support Representative

Company: Monroe Tractor - Westborough
Location: Westborough
Posted on: May 15, 2022

Job Description:

Job DescriptionSince our founding in 1951, the industries we serve have been transformed by the technologies, equipment and capabilities undreamed of decades ago. But the people we serve haven't changed, and neither have we. We're still a family owned business, and we're WBE-certified. With 14 locations throughout New York State and New England, we're growing and are looking for motivated people to join our team! Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Employee Stock Ownership Plan
• Generous Paid time off Policy
• Short/Long Term Disability
• Family owned and operated
• Long term job security
• Health and wellness Job Summary: The Product Support Representative (PSR) is an experienced representative in the heavy equipment industry preferably. You will be required to establish long lasting customer relationships, assist in customer equipment management, resolve customer product issues, address any customer complaints or concerns and come up with acceptable solutions, all while successfully increasing parts and service market share. You will be expected to help increase the profit and productivity of each customer by offering the customer parts and service support in order to the one stop shop for all their equipment needs. Qualifications
  • Prior experience in the heavy equipment construction industry
  • Previous sales experience is a must
  • Strong independent work ethic
  • Able to work within a team environment to achieve individual as well as branch goals
  • Excellent customer service skills to develop and maintain good working relationships with all customers and co-workers
  • Clear and concise communications
  • A strong sense of urgency, managing time well
  • Proficient computer technology skills to utilize company authorized software, internet, email, etc.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Monroe Tractor - Westborough, Worcester , Product Support Representative, Other , Westborough, Massachusetts