Member Outreach Representative
Company: Fallon Community Health Plan
Location: Worcester
Posted on: May 15, 2022
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Job Description:
Member Outreach RepresentativeUS-MA-WorcesterJob ID: 6725Type:
Full Time# of Openings: 1Category: Customer ServiceFallon Health -
Corp HQOverview
Member Outreach Representative - Great Outbound Call Center
Opportunity - $17.50/hour!
About Fallon Health
Founded in 1977, Fallon Health is a leading health care services
organization that supports the diverse and changing needs of those
we serve. In addition to offering innovative health insurance
solutions and a variety of Medicaid and Medicare products, we excel
in creating unique health care programs and services that provide
coordinated, integrated care for seniors and individuals with
complex health needs. Fallon has consistently ranked among the
nation's top health plans, and is accredited by the National
Committee for Quality Assurance for its HMO, Medicare Advantage and
Medicaid products. For more information, visit
fallonhealth.org.
It takes a special person to work at Fallon Health. We take great
pride in matching each person with the role that fits best. Our
dedicated professionals are united by compassion for the people we
help, each contributing to our unique and innovative approach to
health care.
The Opportunity:
Under the direction of the Market Research Manager, supports Fallon
by making Welcome/Outreach calls to members and/or survey calls to
members or providers. Handles confidential patient/member
information. Uses strong verbal communication skills and
demonstrates excellent telephone communication skills. Understands
the importance of leaving a positive impression on any member with
whom they come into contact. When necessary, assists member through
the creation of formal research cases.
The shift for this position is 8:30 am - 5:00 pm, Monday - Friday,
40 hours/week. No evenings or weekends. This position is on-site in
Worcester, MA.
Responsibilities
Qualifications
Education: High School Diploma
Experience: Minimum of one year Customer Service experience in a
call center environment, computer skills.
Fallon Health provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
Fallon Health provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws.
PM16
PI177597224
Keywords: Fallon Community Health Plan, Worcester , Member Outreach Representative, Other , Worcester, Massachusetts
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