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Consumer Relations Representative

Company: Connexion Systems & Engineering, Inc.
Location: Northborough
Posted on: May 16, 2022

Job Description:

Job Description Consumer Relations Representative Location: 100% onsite What contribution will I make? As a Consumer Relations Representative, you will provide exceptional service and representing their needs throughout the organization. You will be responsible for providing quality consumer support and service by accurately and efficiently handling incoming telephone calls regarding our products. Contacts may include but are not limited to general inquiries, product troubleshooting, sales orders, availability, warranty replacements and product specifications. You will seek to understand consumer needs and expectations and will address them with professionalism, and empathy while protecting brand and company image and reputation. What will I be doing? Product and systems knowledge Takes and manages / troubleshoot consumer calls Accurately logs in all calls into Oracle-- Based system Properly escalates consumer calls and emails as needed Follow up with consumers as needed Identifies opportunities being expressed by the consumer Manages personal Identifiable Information properly Meets key process indicators set by the department What are the requirements for consideration? High School Diploma or equivalent 1 years of customer service call center or retail experience required Excellent communication skills Ability to understand and follow oral and written instructions Working knowledge of Microsoft Office applications (Word, Excel, Project, Power Point) Ability to sit for extended periods of time Must be dependable and prompt Applicants must be eligible to work full-time in the United States Come join us We are committed to deliver high quality Health & Home products and we want our consumers to be happy with every interaction they have with us. When consumers from across North America calls us, we want them to be greeted by a professional and knowledgeable member of our team who will help them address their needs or concerns. Call types may include troubleshooting a product, providing order status and creating warranties among other inquiries. We are a diverse team working in a fast paced, enthusiastic and dynamic environment. Our culture values are Consumer Centric, Outstanding Service, Nurturing, Quality, Understanding, Empowering and Reliable. What matters most is your ability to: Have a high energy and positive attitude Commit to your working schedule Multitask and rapidly adapt in a fast-paced environment Demonstrate strong collaboration skills Communicate effectively both verbally and in writing Company Description Connexion is a full-service, award winning staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement, and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.

Keywords: Connexion Systems & Engineering, Inc., Worcester , Consumer Relations Representative, Other , Northborough, Massachusetts

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