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New Patient Coordinator

Company: Simply Dental Management Inc
Location: Hopkinton
Posted on: June 24, 2022

Job Description:

The primary role of the New Patient Coordinator is to assist our patients in scheduling appointments for our multi-specialty dental practices and Orthodontic practices. This position will initially be working from our resource center in Hopkinton, MA and may have the opportunity for working remotely. Previous customer service experience and the ability to multi-task while communicating on the phone or through chat/email with patients is preferred. The ideal applicant will talk with a "smile," and have a warm, professional & friendly demeanor. This candidate will have exceptional attention to detail and excellent communication skills. Knowledge of dentistry is preferred but not required.Responsibilities

  • Schedule appointments
  • Provide excellent customer service
  • Enter and track interactions & new patient requests
  • Assist patients with questions or concerns
  • Maintain confidential patient information
  • Take and enter patient demographic and insurance information
  • Meet key performance indicators: number of interactions handled, percentage of interactions converted to appointments, productivity, appointment kept rate, patient satisfaction scores
  • Excellent email and online chat correspondence skillsRequirements
    • High school diploma/GED; college degree preferred
    • Previous experience in office-based/professional setting
    • Multi-tasking ability
    • Excellent verbal and written communication skills
    • Strong computer skills including an ability to learn new technologyBenefits
      • 401k with 2% match
      • Health Insurance
      • 2 weeks' accrued vacation
      • Up to 40 hrs sick time
      • Dental/Ortho benefit
      • Holiday Pay
      • Coffee/Tea/Snacks

Keywords: Simply Dental Management Inc, Worcester , New Patient Coordinator, Other , Hopkinton, Massachusetts

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