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Head of Travel and Entertainment

Company: BJ's Wholesale Club
Location: Westborough
Posted on: August 5, 2022

Job Description:

Join a team of more than 32,000 team members, comprised of our home office and over 229 clubs and 7 distribution centers. We're committed to delivering value and convenience to our Members, helping them save every day on everything they need for their family and home. BJ's Wholesale Club offers a collaborative, team-oriented environment where all team members can learn, grow and excel. -Responsibilities and Key AccountabilitiesUltimately, the Head of Travel and Entertainment will be responsible for building a profitable T&E business that provides value and satisfaction to BJs members. - This will include, but is not limited to, the following

  • Set the strategy for T&E services at BJs: - Build a successful strategy for BJs T&E business, including key segments, value proposition(s), member journey/experience, operating model and supporting partner network
  • Define T&E and related services assortment: - Based upon the strategy, define the right assortment and which products/services BJs should offer, including securing exclusive and special offers, specifically for BJs members
  • Set pricing and promotion of T&E related products and services: - Work with internal and external partners to competitively price and add value to members, as well as promoting the offering
  • Engage members and ensure positive member experiences across multiple channels, including digital and in-club: - Currently, T&E is sold via online channels, but this leader will define the right member experience and how to engage members across their journey
  • Work with internal and external partners to market and promote BJs services: - BJs T&E -interdependent with agencies and other external partners and it will be critical to have a coordinated and successful marketing program.
  • Partner with local leadership: - Partner with local club operations, including the Club Manager and Assistant Club Manager, to ensure that quality, processes and compliance standards are achieved for in-club experiences
  • Deliver Results: Deliver financial and member satisfaction objectives
  • Set and Achieve Standards: - With management, sets accountability and expectations for employees on the company culture, standards, policies, and procedures, and develops an environment which is conducive to accomplishing both the company and employee personal goals.
  • Transform Operations and Culture: Build a culture that is results focused, collaborative and can meet BJs high standard for performance and member satisfaction
    • 7+ year of experience as marketer, buyer or merchant of travel, leisure and/or other entertainment service with a respected and recognized provider or online travel agency is required
    • Specific experience in complex services, e.g. hotel packages, cruises, etc. is preferred
    • Demonstrated ability to grow businesses to > $200M in revenue via digital marketing
    • Demonstrated ability to build a team to support travel businesses
    • Bachelor's Degree in Business, Management or a related field of study
      • Ability to navigate and influence large organizations to garner support and resourcing, including strong working relationships with Market VP's, Regional Directors, Club Managers and Service Supervisors. -
      • Diplomatic, and track record with performance turn-around and driving results.
      • Oral and written communication skills
      • Customer/client orientation
      • Demonstrable, data driven decision making and problem-solving skills
      • Ability to identify and seek needed information/research skills.
      • Ability to build collaborative relationships.
      • Proven tracking recording of negotiating multiple contracts
      • Ability to manage 3rd parties and other supporting partners

Keywords: BJ's Wholesale Club, Worcester , Head of Travel and Entertainment, Other , Westborough, Massachusetts

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