Small Commercial Lines Senior Field Underwriter (East Coast)
Company: The Hanover Insurance Group
Location: Worcester
Posted on: August 6, 2022
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Job Description:
For more than 160 years, The Hanover has been committed to
delivering on our promises and being there when it matters the
most. We live our values every day, demonstrating we CARE through
our values, ESG initiatives and IDE journey. Our Small Commercial
Underwriting department is seeking a Senior New Business Field
Underwriter to join our growing team in Worcester, MA. Remote
candidates on the East Coast may be considered. Occasional travel
to territory required. Position summary:
Field Underwriters are responsible for driving the growth of Small
CL business by underwriting new business across all lines and sizes
of POS and Non-POS accounts, within Small CL definition, and
building and maintaining strong agency relationships, partnering
with Agency staff and SCSMs. The Field UW should work closely with
and direct the activities of their Underwriting Technician (UT)
partner(s), following established workflows, to ensure all policies
are underwritten in the most efficient and effective manner while
meeting service standards and performance goals, up through first
renewal. This is a Full-time, Exempt role.
Responsibilities/Essential Functions:
--- Lead the daily triage of new business with UT, including POS
business.
--- Assess submissions, categorize, and direct UT on next steps to
be taken based on assessment and categorization.
--- Provide direction and guidance to UT to properly prepare a new
business account including Quick Declines and how to communicate
with Agent (ex. Declination letter or phone call)
--- Interaction with agency necessary to gather needed information
in an organized manner
--- Providing accurate instructions to rating Preparing and
delivering quote proposal to agent Following up on open quotes
Documenting underwriting decisions within standards and
expectations in Underwriting systems, including ARF and CAAMS.
--- Ensure all submissions are effectively managed to reach decline
or quoting status.
--- Determine the pricing, coverages, including coverage advantages
to highlight in the quoting process, account rounding opportunity,
and identify cross-sell opportunity for Specialty businesses on
accounts being quoted
--- Refer accounts as appropriate if additional authority is
required.
--- Own all aspects of the New Business underwriting process
including acceptability and documentation at inception as well as
subsequent validation through other sources including Loss Control
Responsible for reviewing and responding to back end underwriting
reviews and new business audits. After these steps, the account
responsibility falls to the Portfolio underwriter, although
consultation between Field and Portfolio Underwriter is expected as
required.
--- Clearly communicate appetite, declination reasons and coverage
advantages to Agents to improve hit ratio- Leverage relationships
with Agents and SCSMS to identify opportunities to help write
business- Communicate proactively with Agents to convey a sense of
ownership and service during all interactions; instill confidence
with agents in their decision to place new business with The
Hanover
--- Agency travel as needed to build and maintain strong
relationships
--- Partner with internal colleagues, mainly SCSMs, UTs and Renewal
UW colleagues, to most effectively communicate difficult messages
with Agent partners and on overall agency management. Key Measures
of Success (should align with goals):
--- New Business production
--- UW profitability based on quality of referrals, quality of
audits/ file reviews, and achievement of mix goals- Service
metrics, aligned with workflows
--- Agency relationships - as measured by agency feedback- Hit and
Yield ratios- LOB and class mix targets. Position Requirements:
--- Strong underwriting skill and coverage knowledge; ability to
make underwriting decisions on POS and CPP accounts up to $50,000
premium size
--- Underwriting systems knowledge to document and underwrite
accounts within workflow expectations
--- Ability to manage workload to meet goals and service standards,
while following workflow standards
--- Thorough understanding of Agent partners, including agency
personnel, agency business plan and results with The Hanover across
the Franchise, Hanover's position with the agency, etc.,
--- Sales orientation; able to solicit, qualify, negotiate and
close accounts in a manner that promotes deeper partnership with
Agents.
--- Demonstrated commitment to service and partners; high level of
responsiveness
--- Able to build and maintain close working relationships with
Agents, UTs, SCSMs, and renewal UWs, demonstrating strong
relationship building, teamwork and collaboration skills
--- Able to understand and execute to strategic priorities (Ex. mix
targets, CAT strategy, pricing strategy, agent strategy, etc.)
--- Knowledge of competition and current marketplace; apply to all
aspects of performing the role
--- Excellent time management skills, responsiveness and
willingness to bring appropriate level of underwriting to each
opportunity, ranging from exception only underwriting on the small
BOP to more thorough review on the larger or more complex
accounts
--- Above average verbal and written communications skills
--- Achievement orientation - must understand Small CL goals and
strategies (often changing) and execute on them effectively and
have a positive track record of achievement. CAREER
DEVELOPMENT:
It's not just a job, it's a career, and we are here to support you
every step of the way. We want you to be successful and fulfilled.
Through on-the-job experiences, personalized coaching and our
robust learning and development programs, we encourage you - at
every level - to grow and develop. BENEFITS:
We offer comprehensive benefits to help you be healthy, build
financial security, and balance work and home life. At The Hanover,
you'll enjoy what you do and have the support you need to succeed.
Benefits include:
--- Medical, dental, vision, life, and disability insurance
--- 401K with a company match
--- Tuition reimbursement
--- PTO
--- Company paid holidays
--- Flexible work arrangements
--- Cultural Awareness Day in support of IDE
--- On-site medical/wellness center (Worcester only)
--- Click here for the full list of Benefits Vaccination
Status:
Hanover has enacted policies and protocols throughout the COVID-19
pandemic to promote employee health and safety. To that end, all
employees are expected to provide true and accurate information
regarding their vaccine status, and when requested, employees are
expected to provide proof of such status. Hanover recognizes
employee privacy concerns and only provides vaccine status
information on a need-to-know basis. The Hanover complies with all
federal, state and local laws, and with respect to such laws
related to COVID-19 health and safety, it is typical for there to
be a distinction in compliance obligations between vaccinated and
unvaccinated individuals. Therefore, various Hanover policies and
requirements are connected to vaccine status, including but not
limited to, the company's Facial Coverings and Social Distancing
policy. Employees declining to provide information related to their
vaccine status, will be considered unvaccinated or not fully
vaccinated for the purposes of The Hanover's COVID-19 health and
safety policies and protocols. Please be advised that while Hanover
does not expect to institute a vaccine mandate at this time,
Hanover encourages employees to get vaccinated and boosted, and
provides paid time off to both obtain and recover from the
vaccine(s) and booster(s). EEO statement:
The Hanover values diversity in the workplace and among our
customers. The company provides equal opportunity for employment
and promotion to all qualified employees and applicants on the
basis of experience, training, education, and ability to do the
available work without regard to race, religion, color, age,
sex/gender, sexual orientation, national origin, gender identity,
disability, marital status, veteran status, genetic information,
ancestry or any other status protected by law. Furthermore, The
Hanover Insurance Group is committed to providing an equal
opportunity workplace that is free of discrimination and harassment
based on national origin, race, color, religion, gender, ancestry,
age, sexual orientation, gender identity, disability, marital
status, veteran status, genetic information or any other status
protected by law." As an equal opportunity employer, Hanover does
not discriminate against qualified individuals with disabilities.
Individuals with disabilities who wish to request a reasonable
accommodation to participate in the job application or interview
process, or to perform essential job functions, should contact us
at: HRServices@hanover.com and include the link of the job posting
in which you are interested. Privacy Policy:
To view our privacy policy and online privacy statement, click
here. Applicants who are California residents: To see the types of
information we may collect from applicants and employees and how we
use it, please click here.
Keywords: The Hanover Insurance Group, Worcester , Small Commercial Lines Senior Field Underwriter (East Coast), Other , Worcester, Massachusetts
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