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Automotive Assistant Service Advisor

Company: Herb Chambers Chrylser Dodge Jeep Ram FIAT of Mill
Location: Millbury
Posted on: September 25, 2022

Job Description:

Herb Chambers CDJR in Millbury is currently seeking an experienced Assistant Service Advisor to join our team. Candidate must possess ability and skill to advance to Service AdvisorThe Herb Chambers Companies were recently voted one of the Top Places to Work in Massachusetts by The Boston Globe, for the 12th year in a row!The goal of this position is to assist our customers efficiently and professionally with all their service needs. Building loyalty and trust, creating an amazing guest experience, generating profit, and maintaining area-leading customer satisfaction index.Responsibilities:

  • Greeting and assisting guests with service needs
  • Generating estimates
  • Completing estimate review with guest in timely manner to maximize opportunity
  • Seeing through completion of approved work and actively covering
  • Conducting post-repair follow-up
  • Resolving customer complaints with manager assistance
  • Manage movements -check in-check out rental vehicles
  • Serve as a liaison between Service Advisors, technicians, and customers
  • Assist customers in determining problems with their vehicles
  • Listen to customer requests
  • Schedule repairs
  • Dispatch work
  • Assist advisors
  • Check in-out customer loaner vehicles
  • Automotive related experience and/or education preferredBenefits Include
    • Aggressive, Performance-Based Earning Potential
    • Paid Vacation
    • Health & Dental Insurance
    • 401(k)This is not the Car Business of the past; this is the customer-experience business of the future!Prior, 2 years success in Automotive related experience preferred, ability to provide a stellar customer service experience, manager-assisted problem solving, desire to grow within in the largest automotive organization in New England focus and drive with daily Manager tracked success, productivity in an entrepreneurial role - essentially this is running your own business with our support and our tools!

Keywords: Herb Chambers Chrylser Dodge Jeep Ram FIAT of Mill, Worcester , Automotive Assistant Service Advisor, Other , Millbury, Massachusetts

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