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Customer Service Specialist

Company: Campfire Cannabis
Location: West Boylston
Posted on: November 26, 2022

Job Description:

The Customer Service Specialist is responsible for interacting with customers on the sales floor. The position is responsible for providing accurate and comprehensive information regarding our product offering and educating our customers on safe and responsible cannabis consumption.

*Responsibilities: *
* Manage all aspects of each and every customer experience, with a strong focus on creating a welcoming and positive atmosphere
* Ensure each guest feels comfortable by greeting and checking them in, in a timely manner, and accurately performing transactions through the POS system
* Maintain an advanced understanding of all products to dispense cannabis and cannabis products that are tailored to each individual guest's needs
* Educate guests on the varieties of cannabis and cannabis-infused products, enthusiastically answering questions and offering solutions
* Actively listen to each guest to provide the highest possible level of service
* A mindset that understands the benefits of safe and knowledgeable cannabis use and consumption and being a part of a community that is focused on appealing to a wide variety of customers each with a unique need
* Maintain a clean, safe, and well merchandised store environment
* Assist as needed in the inventory process, ensuring accuracy and attention to detail
* Attend and take responsibility for all trainings and education including, but not limited to, products, compliance, safety and customer service
* Follow all company policies and procedures
* Adhere to all compliance requirements of the dispensary
* Communicate all product information including dosage, administration methods, safe and responsible use of products accurately to customers, serving as a subject matter expert on products available
* Responsible for verification of customer purchases, including the quantity of products being purchase, with a focus on monitoring legal sales limits permissible by law
* Ensure accuracy of all data input for client orders, with a focus on recommending additional products at point of sale
* Monitor and oversee all aspects of a safe and compliant customer visit
* Maintain a clean and organized sales floor at all times
* Demonstrate a commitment to ensuring responsible product consumption and responsible service by discreetly notifying appropriate managers of concerns and observations
* Follow all cash, non-cash, and product asset protection guidelines and report any issues immediately

*Skills/Qualifications: *

* Education: High school diploma or equivalent is required
* Candidate must have minimum of two year of experience in direct customer service
* Able to communicate effectively and politely to all colleagues, community members and customers
* Willing to attend events outside of the dispensary including but not limited to trade shows, sponsored events, off-site trainings etc.
* Electronic POS (point of sale) experience is helpful, including use of an iPad or similar technology.

*Requirements: *

* Must be at least 21 years of age and able to obtain and maintain a current Marijuana Establishment Agent Registration Card
* Able to successfully pass an extensive background check

Job Type: Full-time

Pay: From $17.00 per hour

* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekend availability

Work Location: One location%58047475%

Keywords: Campfire Cannabis, Worcester , Customer Service Specialist, Other , West Boylston, Massachusetts

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