Patient Observer, Emergency Room, 24hrs Days. CL
Company: UMass Memorial Health - HealthAlliance-Clinton Hos
Location: Clinton
Posted on: January 26, 2023
Job Description:
Title: -Patient ObserverDepartment: -Med Tele Unit & Emergency
Dept. FloatRequisition #: - -Hours: -24 HoursShift: - DaysUnion:
-Non-UnionPosting Date: - 10/29/2021Status: -
Non-exempt/HourlyLocation: -HealthAlliance-Clinton Hospital,
Clinton -Campus. -HealthAlliance-Clinton Hospital -is part of the
UMass Memorial Health Care system. - -Serving northern central
Massachusetts, we -are -committed to improving the health of people
through excellence in care and comprehensive health services. By
exploring careers with us, you are committed to giving your best to
our patients, our community and everyone working on our
HealthAlliance-Clinton Hospital Care Team. Whatever your career
choice, know that at HealthAlliance-Clinton Hospital you can make a
difference.GENERAL SUMMARY:The Patient Observer works under the
direction of the Nursing Staff by providing direct observation of
one or more patients who have been assessed as a safety risk to
themselves or others and require constant observation. - The
observation and care activities are individualized for each patient
at the direction the medical/nursing staff. - The Patient Observer
uses the ability to react quickly and notifies nursing staff of
unsafe, changing or unusual conditions. - This position is an
important component of the continuum of care as it is provided to
maintain the safety and protect the well-being of patients at-risk
for injury to self or others. - -PRINCIPAL DUTIES AND ESSENTIAL
FUNCTIONS: -Job duties specific to this position:
- Observes one or more assigned patients for harmful, dangerous,
or violent behaviors.
- Communicates with nursing staff to understand patient
parameters before and during each assignment.
- Notifies nursing staff of changing or unusual conditions. -
Reports any and all activity or conditions outside of established
parameters to the Nurse Manager, Registered Nurse, or Licensed
Practical Nurse.
- Maintains an uninterrupted line of sight with the patient(s).
-
- Appropriately communicates information in accordance with
hospital policies and procedures.
- Completes all documentation as required.
- Interacts and copes effectively with diverse populations in
sudden, stressful situations resulting from trauma, and physical
and mental illness. -
- Remains alert and mentally engaged for extended periods of
time.
- Uses verbal intervention to calm patient, diffuse aggressive
behavior or prevent escalation of conflict.
- Notifies appropriate nursing staff of patient needs if patient
is unable to do so. -
- Initiates, completes and maintains medical records, department
logs, unit/shift task lists and other documentation as
required.
- Performs skills and procedures specific to the role
proficiently in accordance with departmental competencies and
procedures. -
- Makes fiscally responsible actions with patient care needs,
supplies and equipment.
- Responds appropriately and immediately in emergency
situations.
- Complies with all department and hospital policies and
procedures.
- Participates in and completes all appropriate Hospital and
department specific training requirements.Job duties for all
positions:
- Takes responsibility for ensuring that all work outcomes
satisfy the - Finance, Quality, and Service Excellence
standards
- The individual must support the mission, vision, and goals of
the hospital and serve as a role model for the CARES- It Happens
Here customer service initiative.
- Demonstrates excellent attendance and actively participates in
a variety of meetings and training sessions as required.
- Demonstrates a friendly, responsive, service-minded attitude to
all internal and external customers.
- Communicates ideas effectively. Shares information and keeps
others properly informed. Gives, and is open to useful
feedback.
- Adheres to the Hospital Code of Conduct and Behavior Standards
and dress code. -
- Complies with established environment of care/safety policies
and procedures and all health and safety requirements.
- Maintains, and fosters, an organized, clean, safe work
environment.
- Actively contributes to the development and application of
process improvements.
- Maintains a collaborative, team relationship with peers and
colleagues in order to effectively contribute to the group's
achievement of goals and to help foster a positive work
environment.
- Demonstrates respect for the diversity of patient and employee
populations. Supports and encourages diverse points of view, work
and lifestyles.
- Practices cost containment and fiscal responsibility through
the efficient use of supplies, equipment, time, etc.
- Performs a variety of related duties as assigned.JOB
REQUIREMENTS -JOB KNOWLEDGE AND SKILLS:
- Ability to remain alert for extended periods of time.
- Ability to verbally calm patients and to learn and apply
Management of Aggressive Behavior (MOAB) principles when speaking
with agitated or aggressive patients.
- Ability to react quickly to sudden, stressful situations while
maintaining a calm composure. -
- Ability to take call and arrive at hospital within 30 minutes
or less with short notice.
- Ability to follow all policies and procedures.
- Ability to read, write and speak English clearly.
- Knowledge of Spanish is helpful.EDUCATION:A high school diploma
or equivalent is required. - Coursework in counseling, psychology
or similar topics desired. -EXPERIENCE:Previous CNA, nurse
aide/patient care experience desired and/or 1 year prior experience
as a mental health counselor, law enforcement officer, or in a
mental/behavioral health role preferred. - Additionally, experience
with MOAB principles is desired.An equivalent combination of
education and experience which provides proficiency in the areas of
responsibility listed above may be substituted for the above
education and experience requirements.
Keywords: UMass Memorial Health - HealthAlliance-Clinton Hos, Worcester , Patient Observer, Emergency Room, 24hrs Days. CL, Other , Clinton, Massachusetts
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