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EAP Coordinator / Counselor

Company: UMass Med School
Location: Worcester
Posted on: January 27, 2023

Job Description:

EAP Coordinator / Counselor

Minimum Salary


Job Location

2 months ago(12/6/2022 5:24 PM)

Requisition Number


# of Openings


Posted Date




Exempt/Non-Exempt Status

Non Union Position -W60- Non Unit Professional


POSITION SUMMARY: Under the general direction of the Employee Assistance Program (EAP) Manager in the Office of Well-Being, or designee, the full-time EAP Coordinator/Counselor is responsible for assisting in the clinical and non-clinical aspects of the Employee Assistance Program. This position serves as a contact for Corporate Clients and is responsible for assisting in the oversite of all client training, presentations, education, and clinical services. This position is also responsible for activities and initiatives to develop, outreach, and expand current services and contracts both internally and externally to the organization. This position provides comprehensive employee assistance to all employees and household members of UMass Chan and external organizations. The direct services include assessment, information and referral, follow-up, short-term problem resolution, motivational counseling, group support, case monitoring, in-house marketing to staff, consultation and training programs for a wide range of concerns (addiction, mental health, behavioral, work-related and personal problems which impact an employee's job performance). Position includes on-call coverage, developing community linkages. Position time is 50% program development / account management and 50% counseling with variations as required.



  • Assist in overseeing the day-to-day operations and clinical staff of EAP.
  • Perform confidential EAP assessment, problem identification, short-term/solution focused counseling, motivational interviewing, intervention, referral and follow up to clients.
  • Perform risk assessments. Provides crisis intervention, critical incident, and stress support services. Review high-risk cases in peer review with EAP Manager.
  • Consult, train, and assist corporate organization leaders regarding management of behavioral issues in the workplace.
  • Conduct EAP orientation, training, workshops, and staff support activities for internal and external clients.
  • Monitor the evaluations, treatment compliance and re-entry of chemically dependent and/or mentally ill employees, and provide consultation to Human Resources, managers, and Employee Health Services re: Return to Work.
  • Consult with supervisors, managers and organizational leaders on employee job performance impacted by personal issues.
  • Promote and educate regarding the accessibility and importance of employee assistance services to employees, their household members, and leadership, including managers and Human Resources.
  • Create linkages with counseling, treatment, and other community resources.
  • Assist with maintaining up to date resources, program policy, and procedure manuals.
  • Create and provide client-related training, education, and presentations.
  • Engage in account management and client-related customer service activities.
  • Lead special projects and initiatives in line with organizational mission and vision.
  • Follow EAP industry standards, procedures, and practices; maintains confidentiality to the full extent of the law
  • Perform other duties as assigned.


    • Master's Level Degree in social work, psychology, mental health/behavioral health or related field.
    • LICSW, LMHC or other mental health Licensure in Massachusetts
    • 3+ years of behavioral health experience.
    • Experience developing and effectively implement educational programs.
    • Excellent oral and written communication skills.
    • Ability to meet performance deadlines in a dynamic environment.
    • Ability to travel to off- site locations. Some night and evening appointments. Provide on-call coverage.PREFERRED QUALIFICATIONS:
      • CEAP Certification.
      • Documented experience with EAP, EAP Core Technologies and chemical dependency.
      • Bilingual

        Additional Information


Keywords: UMass Med School, Worcester , EAP Coordinator / Counselor, Other , Worcester, Massachusetts

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