Patient Access Representative - MA

Company: Navitas Healthcare
Location: Clinton
Posted on: March 16, 2023

Job Description:

Job DescriptionAssist patients in obtaining services, understanding policies and making health care decisions.CultureNavitas Healthcare is passionate and hungry to secure and enhance our deliverables within every opportunity. With the expertise we have in staffing and consulting services, we are fully confident in providing temporary staff to perform any service; always being client-centric, solutions minded and putting your patients interest first.Recognized as a healthcare staffing leader, Navitas Healthcare is with you every step of the way. We excel in the business of human potential, and believe in its power to shape strategic, organizational, economic, societal change, and beyond. At Navitas Healthcare, we bring the perspective, understanding, and hands-on know-how to build the future as YOU see it.We help clients take care of patients. We help candidates find passionate work. We help give back to the communities. And we deliver it all with expectational customer service.ResponsibilitiesCoordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.Interview patients or their representatives to identify problems relating to care.Maintain knowledge of community services and resources available to patients.Refer patients to appropriate health care services or resources.Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution.Explain policies, procedures, or services to patients using medical or administrative knowledge.Provide consultation or training to volunteers or staff on topics such as guest relations, patients' rights, and medical issues.Collect and report data on topics such as patient encounters and inter-institutional problems, making recommendations for change when appropriate.Read current literature, talk with colleagues, continue education, or participate in professional organizations or conferences to keep abreast of developments in the field.Identify and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care.Develop and distribute newsletters, brochures, or other printed materials to share information with patients or medical staff.Analyze patients' abilities to pay to determine charges on a sliding scale.Teach patients to use home health care equipment.RequirementsAuthorized to work in the US without sponsorshipCOVID-19 VaccinatedMinimum 2 years experience in a Hospital settingEqual Opportunity EmployerEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.Requisition #clezvarik8n3x0jonf11jue50

Keywords: Navitas Healthcare, Worcester , Patient Access Representative - MA, Other , Clinton, Massachusetts