Remote Member Service Representative

Company: The Panther Group
Location: Shrewsbury
Posted on: March 16, 2023

Job Description:

The Panther Group is looking for a hard working, dedicated call center representative to partner with our client in the healthcare industry!

*Candidate must live in Massachusetts*

Work from home opportunity

DUTIES:

Receives high volume inbound phone calls and triages to appropriate department.
Meet or exceed department established key performance indicators.
Adheres to assigned schedules to ensure appropriate phone coverage.
EXPERIENCE/SKILLS:
- High School Diploma or equivalent required. Associates degree or equivalent work.
- 6-12 months of customer service experience, preferred in health care, call center, retail, hospitality, or corporate office.
- Knowledge of medical terminology is preferred.
- Must have strong computer and telephone multitasking skills
- Must have the ability to navigates through multiple systems
- Accuracy in data input and documentation
- Strong written and oral communication skills

Keywords: The Panther Group, Worcester , Remote Member Service Representative, Other , Shrewsbury, Massachusetts

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