Guest Services Representative

Company: Worcesterart
Location: Worcester
Posted on: March 16, 2023

Job Description:

Guest Services Representative Description Title: Guest Services Representative (GSR)Operations DivisionReports To: Guest Services SupervisorDirect Reports: NoneType: Part Time, Non-ExemptRate: $15.24Purposes: To provide exceptional customer service that enhances the guest experience by welcoming guests to the Museum and providing information on exhibitions, events, membership, and programs. To support the guest experience while collecting admission fees and attendance data and selling memberships.* Greet Museum guests in a respectful and courteous manner. Provide information and answer inquiries regarding exhibitions, events, programming, the Museum, and the surrounding area* Use point of sale (POS) software to sell Museum admission tickets, memberships, and donations, and to process passes, reciprocal memberships, and membership cards* Promote and sell Museum memberships and provide accurate information on membership benefits* Provide guests with Museum policies regarding touching of artwork, photography, backpacks, and food and beverages as needed* Verify POS monies at the start of shift. Accurately reconcile end of shift operating cash and credit card receipts, and complete necessary reports for Manager* Process rental requests of audio tours and maintain an audio usage report* Stock and inventory Guest Services desk collateral in stockroom, Welcome Centers, and Guest Services desks; stock Museum gallery materials in galleries* Answer telephone inquiries and re-direct phone calls to staff as necessary* Issue keys to Higgins Education Wing to staff members* Perform basic troubleshooting of Welcome Center and gallery iPads* Assist in maintaining cleanliness in Welcome Centers and rearranging gallery furniture when needed* Perform other related duties as assigned or as circumstances warrantRequirements * Ability to work well with others; to be resourceful and forthcoming; to problem-solve and be pro-active* Embraces and promotes DEI initiatives* Commitment to outstanding guest service and high standard of professionalism* Experience handling cash transactions and POS system* History of honesty and integrity* Regular and reliable attendance* Excellent verbal and written communication skills* Ability to work some evenings and weekends* Regular and reliable attendance* Embraces and promotes diversity, equity, accessibility and inclusion initiativesEXPERIENCE:One year experience in the handling of cash transactions in a public environment preferred. A strong customer service background is necessary EDUCATION:High School graduate preferred or in lieu of formal education, equivalent position experience.

Keywords: Worcesterart, Worcester , Guest Services Representative, Other , Worcester, Massachusetts