Medicare Enrollment Support Program Coordinator - Hybrid
Company: University of Massachusetts Medical School
Location: Shrewsbury
Posted on: March 17, 2023
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Job Description:
Overview:
GENERAL SUMMARY OF POSITION: Under the general direction of the
Manager or designee, the Program Coordinator will be responsible
for coordinating assigned program activities. The primary
responsibilities of the program coordinator include providing
customer service to Medicaid clients to assist them with the
Medicare enrollment process, handling in-coming calls from a
diverse client population, conducting outreach and follow up calls
to clients to ensure successful enrollment in Medicare, updating
client records in proprietary database and reporting program
activities and results. The Benefit Coordination Consulting (BCC)
Program Coordinator will participate in the daily operations of
Medicare Eligibility Enhancement Program projects and assist in the
project activities relating to cost savings and revenue initiatives
both in- and out-of-state.
Responsibilities:
MAJOR RESPONSIBILITIES:Coordinate and monitor assigned program
activities.Review and analyze data relating to program
effectiveness.Make recommendations for changes in procedures and
guidelines and formulate strategies for accomplishing program
objectives.Provide technical assistance and advice to agency
personnel and others concerning assigned programs in order to
exchange information, resolve problems and ensure compliance with
established policies, procedures and standards.Develop and
implement procedures and guidelines to accomplish assigned agency
program objectives and goals.Confer with management staff and other
agency personnel to determine program requirements and availability
of resources and assist in developing program evaluation criteria
and standards.Evaluate program activities and make recommendations
for program modifications.Review existing regulations that pertain
to programs and services and make recommendations for improvements
or changes, particularly as it relates to meeting contractual
requirements.Comply with established policies, health & safety
regulations and requirements, procedures and department
objectives.Review and monitor compliance with the federal and state
regulations.Maintain the confidentiality of all business documents
and correspondence per UMMS/CWM procedures and HIPAA
regulationsPerform other related program duties as assigned.
Qualifications:
REQUIRED QUALIFICATIONS:Bachelor's degree in business or public
administration or related field; or equivalent experience.Two years
of related experience in business administration, business
management or public administration.Ability to understand, apply
and explain pertinent laws, rules, regulations, policies, and
procedures.Ability to work independently and
collaboratively.Ability to relate and communicate well with a
diverse client population.Ability to communicate effectively in
both writing and oral presentation.Demonstrated ability to work
appropriately with confidential information.Skilled in problem
solving and team buildingEffective negotiating skills.Strong
interpersonal skills needed to interact with all organizational
levels.Demonstrated ability to assess priorities and operate in a
flexible manner.Demonstrated experience using computer based tools
including email, Microsoft Word, Excel, PowerPoint and database
environments. PREFERRED QUALIFICATIONS:Previous professional
experience in customer service or call center role.Experience
working with federal and state agencies, preferably health and
human services organizations.Knowledge of state and federal health
insurance programs.Ability to utilize questioning and listening
skills that support effective telephone communication.Ability to
apply the proper telephone etiquette to satisfy various client and
agency situations.Experience working with Microsoft Access and SQL
data environments
Keywords: University of Massachusetts Medical School, Worcester , Medicare Enrollment Support Program Coordinator - Hybrid, Other , Shrewsbury, Massachusetts
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