Referral Coordinator
Company: Edward M. Kennedy Community Health Center, Inc.
Location: Worcester
Posted on: March 20, 2023
Job Description:
Are you looking for a meaningful career making a difference in
our local communities? - Are you passionate about health equity? -
Do you enjoy helping people?Edward M. Kennedy Community Health
Center is one of the largest community health centers in
Massachusetts serving Worcester, Framingham, Milford and the
surrounding communities. - We are a thriving and growing
organization, and our team is expanding across sites to support
this growth.Job Summary:The Referral Coordinator processes and
facilitates Health Center patient referrals for medical specialty
services not available by the Health Center. This position ensures
specialty referrals are processed accurately in a timely manner,
including completion of insurance referrals and authorizations,
documentation and communication to the patient, specialty provider
and ordering provider. - This position ensures that specialty
appointments were attended, results received and communication to
Primary Care Provider.Essential Functions:
Process and facilitate specialty
referrals for patients of the Health Center.Communicate with
managed care plans and third party payers to obtain approvals for
patients to be seen by the specialists.Communicate to patients to
confirm the appointment time, location, provider name and practice
information and educate the patient on what material or
documentation to bring to the appointment.Collaborate with EMKCHC
specialty referral network to ensure specialty providers are
familiar with Health Center referral practices and the requirements
of managed care plans with which the Health Center contracts.Track
consultant reports and diagnostic results to ensure patient's
attended their appointments and results were received. -
Communicate with Primary Care Providers for missed
appointments.Manage telemedicine referrals, including sending
patient data sheet, uploading consults into the patient health
record, communicating with Primary Care Provider, booking patient
appointment and communicating appointment information to
patient.Manage and respond to patient portal messages.Produce
reports and maintain data systems as requested including
outstanding referral reports and referral follow up
reports.Performs other duties as assigned.Education and Experience:
Minimum High School Diploma or
equivalent.Excellent organizational, time management
skills.Moderate experience with spreadsheets and databases
demonstrated with basic-advanced level computer training
certificates and/or 1-2 years database/spreadsheet
experience.Demonstrate an awareness of what needs to be done and
plans and organizes work for greatest efficiency; shows
self-starting motivation to begin and complete work without
prompting.Ability to prioritize job related activities in order to
take action when needed.Minimum 1 -year -healthcare experience
working with scheduling appointments OR 2 years -customer service
experience.Bilingual in English /Spanish or English/Portuguese
preferred.Benefits:
Kennedy Community Health seeks to
offer competitive salaries and a comprehensive benefits package.
Health benefits start on first day of employment. Company pays 79%
of health insurance Premiums.Competitive time off packages403b
Retirement PlanFlexible Spending AccountsEmployee Assistants
Program 100% paid for by employerHealth benefits coverage for
same-sex domestic partners, transgender health benefits.Powered by
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Keywords: Edward M. Kennedy Community Health Center, Inc., Worcester , Referral Coordinator, Other , Worcester, Massachusetts
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