Front Desk Supervisor

Company: Pyramid Global Hospitality
Location: Milford
Posted on: May 26, 2023

Job Description:

The Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk ensuring consistent quality customer service is delivered.The Front Desk Supervisor's responsibilities will include but not limited to:Communicate effectively both verbally and in writing to provide clear direction to staff.Monitor lobby traffic and make staffing adjustments accordingly.Greet guests immediately with a friendly and sincere welcome.Promptly complete the registration processRequire standing and continual mobility throughout front office area.Handle cash, make change and balance an assigned house bank.Post charges to guest rooms and house accounts SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using another combination of skills and abilities.Ability to effectively deal with internal and external customers and resolve conflicts.Basic mathematical skills required.Ability to access and accurately input information using a moderately complex computer system.Ability to stand, walk and continuously perform behind the front deskAbility to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.QUALIFICATION STANDARDSEducation: Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.High school diploma required.Some College preferred.Experience: Two years combined prior front desk and supervisory experience preferred.Grooming: All employees must maintain a neat, clean and well groomed appearance.Other: Applicants with additional language skills preferred.Note: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Must be able to work a flexible schedule due to business levels.

Keywords: Pyramid Global Hospitality, Worcester , Front Desk Supervisor, Other , Milford, Massachusetts