Associate, Claims & Fraud Operations
Company: Santander Holdings USA Inc
Location: Uxbridge
Posted on: May 27, 2023
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Job Description:
Associate, Claims & Fraud OperationsFramingham, United States of
AmericaWHAT YOU WILL BE DOINGUSA Job Family Description:
Responsible for the day-to-day operations of the company's business
units. Aims to deliver superior service to clients by driving and
optimizing the effectiveness and efficiency of people, processes
and technology thereby enhancing financial performance, increasing
investment capacity, and managing risk. Builds the sustainable
repeatable capabilities that support delivery of the highest
standards of service and execution. Analyzes and reviews data
tools, business processes and operational standards to execute
service delivery. Evaluates and ensures that operations meet
company objectives, business needs, service agreements and relevant
requirements. Researches and monitors external landscape to
identify developments and translate them into operational
implications for the company.USA Job Function Description:
Responsible for the day-to-day operations of the company's business
units. Aims to deliver superior service to clients by driving and
optimizing the effectiveness and efficiency of people, processes
and technology thereby enhancing financial performance, increasing
investment capacity, and managing risk. Builds the sustainable
repeatable capabilities that support delivery of the highest
standards of service and execution. Analyzes and reviews data
tools, business processes and operational standards to execute
service delivery. Evaluates and ensures that operations meet
company objectives, business needs, service agreements and relevant
requirements. Researches and monitors external landscape to
identify developments and translate them into operational
implications for the company.Essential Functions/Responsibilty
Statements:Leverage deep understanding of various financial crime
schemes to mitigate losses and propose strategies to fortify the
bank's defenses against threatsMaintain compliance with the Bank
Secrecy Act by ensuring that Suspicious Activity Reports are filed
on all qualified Activity and within the established timelineEnsure
that all Suspicious Activity Reports consistently meet heightened
quality standards before being submittedActively interface with
peer banks and industry organizations to Maintain and broaden
awareness of industry risks, trends, solutions, and best
practicesInvestigate various types of Suspicious Activity to
determine fraud exposure to the BankIdentify legal defenses to
decision fraud claims and mitigate lossesRecover stolen funds
and/or assetsPrepare cases for civil litigation and/or criminal
prosecutionConduct interviews of victims, witnesses, and suspects
(both internal and external to the Bank)Identify and pursue process
enhancements and continuous improvement opportunitiesOff hours
availability for escalated fraud events (on a rotation)Coordination
with Law Enforcement to arrest/convict suspects and Recover Bank
assetsMaintain high level of performance in terms of
working/closing out cases in a timely fashion, securing recoveries
and achieving a consistently high quality assurance score for
caseworkDevelops deep subject matter expertise in fraud and other
key indicators that may result in potential
vulnerability/risk.Develops, implements, and refines critical fraud
system controls for the purpose of detecting and preventing fraud,
including testing to Identify, measure, and validate fraud
processes.Qualifications:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.Education: Bachelor's Degree or
equivalent work experience in (Req) in Work Experience: Banking
experience preferably in operations and/or fraud prevention., 5-9
years (Req), Skills and Abilities: Ability to maintain
confidentialityKnowledge of back-end systems supporting payment
transactions, servicing products and operational
proceduresExcellent problem solving skills and ability to make
swiftly escalate issues to senior staff when neededAbility to think
out of the box and recommend feasible solutions under the
circumstances.Exceptional documentation and process management
skills Excellent verbal and written communication skills.Excellent
inter-personal and partnering skills to facilitate effective
working relationshipsAble to adjust to a rapidly changing
environmentStrong analytical, research and attention to details
skillsAble to work independently as part of teamAble to manage
multiple tasks or projectsDiversity & EEO Statements: At Santander,
we value and respect differences in our workforce and strive to
increase the diversity of our teams. We actively encourage everyone
to apply. Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.Working Conditions: Frequent
Minimal physical effort such as sitting, standing and walking.
Occassional moving and lifting equipment and furniture is required
to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend,
kneel, climb ladders. Employer Rights: Employer Rights:This job
description does not list all of the job duties of the job. You may
be asked by your supervisors or managers to perform other duties.
You may be evaluated in part based upon your performance of the
tasks listed in this job description. The employer has the right to
revise this job description at any time. This job description is
not a contract for employment and either you or the employer may
terminate at any time for any reason. English
Primary Location: -Framingham, MA, Framingham
Other Locations: -Massachusetts-Framingham
Organization: -Santander Bank N.A.
Keywords: Santander Holdings USA Inc, Worcester , Associate, Claims & Fraud Operations, Other , Uxbridge, Massachusetts
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