Associate, Claims & Fraud Operations

Company: Santander Holdings USA Inc
Location: Uxbridge
Posted on: May 27, 2023

Job Description:

Associate, Claims & Fraud OperationsFramingham, United States of AmericaWHAT YOU WILL BE DOINGUSA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.USA Job Function Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.Essential Functions/Responsibilty Statements:Leverage deep understanding of various financial crime schemes to mitigate losses and propose strategies to fortify the bank's defenses against threatsMaintain compliance with the Bank Secrecy Act by ensuring that Suspicious Activity Reports are filed on all qualified Activity and within the established timelineEnsure that all Suspicious Activity Reports consistently meet heightened quality standards before being submittedActively interface with peer banks and industry organizations to Maintain and broaden awareness of industry risks, trends, solutions, and best practicesInvestigate various types of Suspicious Activity to determine fraud exposure to the BankIdentify legal defenses to decision fraud claims and mitigate lossesRecover stolen funds and/or assetsPrepare cases for civil litigation and/or criminal prosecutionConduct interviews of victims, witnesses, and suspects (both internal and external to the Bank)Identify and pursue process enhancements and continuous improvement opportunitiesOff hours availability for escalated fraud events (on a rotation)Coordination with Law Enforcement to arrest/convict suspects and Recover Bank assetsMaintain high level of performance in terms of working/closing out cases in a timely fashion, securing recoveries and achieving a consistently high quality assurance score for caseworkDevelops deep subject matter expertise in fraud and other key indicators that may result in potential vulnerability/risk.Develops, implements, and refines critical fraud system controls for the purpose of detecting and preventing fraud, including testing to Identify, measure, and validate fraud processes.Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: Bachelor's Degree or equivalent work experience in (Req) in Work Experience: Banking experience preferably in operations and/or fraud prevention., 5-9 years (Req), Skills and Abilities: Ability to maintain confidentialityKnowledge of back-end systems supporting payment transactions, servicing products and operational proceduresExcellent problem solving skills and ability to make swiftly escalate issues to senior staff when neededAbility to think out of the box and recommend feasible solutions under the circumstances.Exceptional documentation and process management skills Excellent verbal and written communication skills.Excellent inter-personal and partnering skills to facilitate effective working relationshipsAble to adjust to a rapidly changing environmentStrong analytical, research and attention to details skillsAble to work independently as part of teamAble to manage multiple tasks or projectsDiversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. English

Primary Location: -Framingham, MA, Framingham
Other Locations: -Massachusetts-Framingham
Organization: -Santander Bank N.A.

Keywords: Santander Holdings USA Inc, Worcester , Associate, Claims & Fraud Operations, Other , Uxbridge, Massachusetts