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Program Coordinator - Library

Company: UMass Med School
Location: Worcester
Posted on: September 15, 2023

Job Description:

Program Coordinator - Library

Minimum Salary


Job Location

3 hours ago(9/12/2023 10:50 AM)

Requisition Number


# of Openings


Posted Date





POSITION SUMMARY: Under the general direction of the Associate Director or designee, the Program Coordinator supports activities involved with the NNLM Region 7 program. The position assists the Associate Director, Education and Outreach Coordinators, and Grants and Contracts Specialist.



Serve as the central point of contact for the program office including responding to and triaging office email.Provide information on basic NNLM and Region 7 services and programs.Serve as liaison to NNLM Working Groups and Committees as assigned.Manage membership, membership directory, member services and membership reporting.Follows established guidelines to collect, compile, and organize data for various ongoing reports. Prepares statistical reports as needed by the associate director or coordinators.Coordinate marketing and program communications including content and maintenance of listservs, social media, and weekly newsletter.Work with National Committees to contribute to best practices and to set and implement standards.Promote NLM funding in service area.Provide support for technology awards and other types as necessary.Manage and maintain the Region 7 public facing website and internal tools including customer relationship database, knowledgebase, and collaboration space (CIVI CRM, DOCLINE, Confluence, Jira and/or equivalent tools)Support coordinators with making continuing education content available and ensuring compliance. Ensure accessibility and 508 compliance with print and digital material.Deliver training sessions using existing curriculum/materials as requested.Exhibit NLM, NNLM and Region 7 products and services at regional and national meetings as needed.Serve as liaison between Region 7 and main library for technologyPerform other duties as required.


Associates Degree required; Bachelor's preferred.Two years relevant experienceAbility to plan and implement innovative services.Demonstrated knowledge of and experience with customer management softwareAbility to communicate effectively both orally and in writingEvidence of excellent interpersonal skills. Ability to work cooperatively in a demanding and changing environment with all levels of staff and a variety of users.Flexibility; initiative; problem solving skills; energy and time management skillsAbility to meet deadlines.Demonstrated individual and team leadership skills.PREFERRED QUALIFICATIONS:
1 year experience working with customer relationship databases; fostering new relationships preferred.1 year experience managing websites preferred.1 year experience working with rural audiences or underserved populations preferred.

Keywords: UMass Med School, Worcester , Program Coordinator - Library, Other , Worcester, Massachusetts

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