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Assistant Senior Investigator, Central Region

Company: Mass., Inc.
Location: Worcester
Posted on: November 14, 2023

Job Description:

Come join our devoted team at the Department of Developmental Services (DDS) Investigations Division, where our unwavering commitment is to protect individuals with intellectual and/or developmental disabilities. Annually, our division receives over 6k allegations encompassing everything from minor program issues to serious criminal conduct; including rape, sexual assault, assault, and theft; our work plays a crucial role in building a safer future for those who are most vulnerable.

As the Assistant Senior Investigator, you'll work under the Senior Investigator's guidance, evaluating and prioritizing cases, mentoring Staff Investigators, and handling a select caseload of sensitive cases. Your role is vital in ensuring fair, thorough, and efficient investigations that align with regulations (118 CMR 5.0/115 CMR 9.0) and in accordance with statute (MGL c19C).

Make a lasting impact and help create a safer environment for others by joining us today. Act now!

Duties and Responsibilities (these duties are a general summary and not all-inclusive):

  • Support the Senior Investigator in reviewing all allegations/intakes for elements of risks to determine if immediate action is necessary to protect the safety and/or welfare of the individuals involved.
  • Conduct essential information gathering via phone calls for timely disposition determinations.
  • Manage critical document processing within the DPPC database and HCSIS system.
  • When immediate action is warranted, communicate urgent protective service requests to the Senior Investigator.
  • Perform investigations in line with regulatory mandates (118 CMR 5.0/MGL c19C and/or 115 CMR 9.0).
  • Examine all available information to craft a concise yet comprehensive investigation report outlining findings in alignment with 118 CMR 5.0/MGL c19C and/or 115 CMR 9.00 guidelines, to be submitted to the Senior Investigator Top of Form .
  • Make appropriate recommendations in cases involving substantiated abuse or significant risks.
  • Assume command of the investigative office when necessary or in the absence of the Senior Investigator, involving timely logging and appropriate disposition of all allegations/intakes.
  • Ensure certain investigations are completed and decision letters are issued in accordance with 118 CMR 5.0/MGL c19C and/or 115 CMR 9.0.
  • Report potentially sensitive matters to the Director of Investigations and Deputy Director of Investigations.
  • Conduct death investigations.
  • Liaison with Law enforcement and District Attorney's offices at the Direction of the Senior Investigator.
  • Communicate with DDS Regional and/or Area office personnel regarding protective service recommendations and other investigative procedural processes.

    --- Contribute to the agency's mission by identifying factors that may adversely impact the welfare of adults with intellectual and/or developmental disabilities.

    --- Adhere to all goals, objectives, and additional tasks as defined by the Director of Investigations, Deputy Director of Investigations, and Senior Investigator.

    --- Complete all training, duties, and special assignments as deemed necessary by EHS, DDS, Director of Investigations, Deputy Director of Investigations, and Senior Investigator.

    Preferred Qualifications

    --- Demonstrated dedication to public service and a strong alignment with DDS's mission.

    --- A college degree, preferably in Criminal Justice or Human Services.

    --- Comprehensive knowledge of M.G.L. c. 19C, 115 CMR, 118 CMR, and effective investigative practices.

    --- Proficiency in modern management and administrative skills, along with the ability to work independently with minimal guidance, is a defining characteristic of this role.

    --- In-depth understanding of the DDS hierarchy and its operational processes, ensuring efficient collaboration within the organization.

    --- Exceptional command of English grammar and syntax.

    --- Understanding of the DDS organizational structure and its operational processes.

    --- Tactful communication skills for interactions with various stakeholders during business-related tasks.

    --- Possession of a diverse skill set encompassing investigation, client care, and agency-specific legal matters.

    About the Department of Developmental Services

    The mission of the Department of Developmental Services (DDS) is to create innovative and genuine opportunities for individuals with intellectual and developmental disabilities including Autism Spectrum Disorder to participate fully and contribute meaningfully to their communities as valued members. DDS serves over 43,000 vulnerable individuals throughout their lifetimes, providing a spectrum of day, employment, and residential supports. The agency directly oversees and manages $3 billion in public funds ($2.7B+ operating budget) and approximately 5,500 staff, the largest state employee workforce of any agency in the Massachusetts executive branch of government.

    For more information about our agency and programs, visit: www.mass.gov/dds

    To Apply : Please upload a cover letter and resume for the Assistant Senior Investigator requisition.

    Pre-Hire Process:

    Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.

    --- Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

    Recommended candidates must successfully complete pre-employment screening which includes:

    --- Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry

    --- Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori

    --- National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check. https://www.mass.gov/lists/dds-fingerprint-background-checks

    If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form .

    For technical help with Mass Careers , including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.

    For questions concerning the information in this requisition, please contact Human Resources at 617-256-4504.


    Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, professional internship, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management or (B) any equivalent combination of the required experience and substitutions below.


    I. A certificate in a relevant or related field may be substituted for one (1) year of the required experience.

    II. A Bachelor's degree in a related field may be substituted for two (2) years of the required experience.

    III. A Graduate degree in a related field may be substituted for three (3) years of the required experience.

    IV. A Doctorate degree in a related field may be substituted for four (4) years of the required experience.

    Comprehensive Benefits

    When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

    Want the specifics? Explore our Employee Benefits and Rewards!

    COVID Vaccine: As a condition of employment, depending on job assignment and location, employees may be required to have received COVID-19 vaccination and/or other vaccinations, or to have been approved for a vaccination exemption prior to their start date. Details relating to demonstrating compliance with this requirement will be provided to applicants selected for employment.

    An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

    The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Keywords: Mass., Inc., Worcester , Assistant Senior Investigator, Central Region, Other , Worcester, Massachusetts

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