Customer Feedback Specialist
Company: VirtualVocations
Location: Burlington
Posted on: May 3, 2025
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Job Description:
A company is looking for a QA Customer Feedback Specialist to
address and resolve customer service issues while supporting
business goals.
Key Responsibilities
Compose high-level email communications to company leaders
summarizing service issues and actions taken
Schedule and lead calls with department partners to address
escalated issues and present recommendations
Coordinate with teams to secure staffing for unique client
situations and manage emergency communications
Required Qualifications
3 years of customer resolution/support experience
High School Diploma or some college with extensive experience
considered
Critical thinking skills are required
Ability to work independently with minimal supervision
Experience in managing caregiver performance and handling escalated
situations
Keywords: VirtualVocations, Worcester , Customer Feedback Specialist, Other , Burlington, Massachusetts
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