WorcesterRecruiter Since 2001
the smart solution for Worcester jobs

Senior Technical Support Engineer

Company: NetScout Systems, Inc.
Location: Westford, MA
Posted on: April 26, 2018

Job Description:

**Position requires ability to relocate to unanticipated locations

throughout the U.S.

Duties: Configure, monitor, and support network service assurance products

and solutions for the client’s Enterprise and 4G/LTE wireless networks.

Implement strategic LTE, IMS and next generation projects for clients in

accordance with network management best practices. Leverage knowledge of

LTE/ IMS, wireless data networks and Linux operating system to maintain

high availability of the product suite on-site, as well as ensure

continuous and ongoing access to the critical data provided by network

monitoring products. Coordinate product configuration changes and upgrades,

as well as perform ongoing maintenance of complex product deployment.

Apply knowledge of 3GPP/3GPP2/IETF standards and IP technologies to provide

documented in-depth technical solutions and training for engineers, as well

as contribute to the ongoing development and optimization of customer

network performance, procedures, and infrastructure. Provide technical

guidance in troubleshooting and root causing 3G/4G, IMS and VoLTE issues

and outages. Interface with Support, Sales, Development, and SQA teams in

order to identify and resolve client issues as per the defined SLAs.

Requirements: Master's degree in Computer Science, Electrical Engineering,

Telecommunications, Information Systems or related field (willing to accept

foreign education equivalent) plus 3 years of experience supporting and

delivering Telecom infrastructure for 3G and 4G networks or, alternatively,

a Bachelor's degree and 5 years of experience as noted above. Also

requires: 1) Demonstrated expertise performing packet network engineering

of voice and data nodes on 3G and 4G networks and Cisco routers and

switches; 2) Demonstrated expertise in end-to-end architecture, call flows,

and troubleshooting of 3GPP/3GPP2 wireless networks, including CDMA

1X/EVDO, UMTS, and LTE; 3) Demonstrated expertise working at client sites

to monitor and ensure network stability of enterprise and wireless network

applications and protocols, including IP Multicast (PIM), DNS, SIP, RTP,

GTP, and GRE; and, 4) Demonstrated expertise working with IP routing &

switching, IP/MPLS, VoIP, Ethernet technologies, and troubleshooting

carrier-grade backhaul and core networks, and automating system

administrative tasks using PERL and shell scripting.

Send resume to careers@netscout.com and include job title and “Job Code TC-

STSE” in the subject line.

Keywords: NetScout Systems, Inc., Worcester , Senior Technical Support Engineer , Other , Westford, MA, Massachusetts

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Massachusetts jobs by following @recnetMA on Twitter!

Worcester RSS job feeds