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Wire Transfer Representative

Company: Berkshire Hills Bancorp
Location: Worcester
Posted on: August 15, 2019

Job Description:


Wire Transfer Representative


(948830)


Job Type

Full-time



Category


Location

Worcester, MA 386 Main St



Job Details


Division: Retail Banking

Department: Electronic Banking

Reports to: Wire Transfer Supervisor

Status: Non-Exempt

Grade: 6

Location: 386 Main St, Worcester, MA

Purpose/Objective:



Responsible for all aspects of the wire transfer function. Administers the wire system to ensure that all wires are sent and received promptly and accurately. Maintains all records and reports to comply with regulations and polices related to funds transfers. Adheres to department guidelines, policies and procedures governing wire transfer operations while maintaining a high level of quality and providing optimum customer service and satisfaction. Performs daily system balancing and closeout procedures for the wire system at 6 PM close.

Key Accountabilities:



  • Responsible for the sending and receiving of all wire transfers. Ensures that wires are sent and received accurately and posted promptly and that all pertinent information is provided. Ensures that wires meet compliance and policy guidelines. ReviewsOFAC hits and works with compliance to resolve issues. Maintains records to ensure proper balancing, researching, audit requirements and subpeonas are complied with. Provides daily assistance to branch staff and all processing departments in the processing of wires. Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
  • Handles calls from customers received on the wire recorded line and processes wire requests according to company policy/practices and procedures.
  • Assists in the processing of foreign wire transfers. Ensures accuracy of documentation, determines proper correspondent, and follows up to ensure arrival at destination. Serves as a resource for other departments to include daily interaction with Branch staff to ensure that proper information is received from customers in order to speed the foreign wire transfer process. This includes providing guidance on wire formatting and the daily checking of all Foreign Consumer Remittance Transfers to ensure accurate execution of required disclosures prior to wire release. Ensures that Error Resolution Procedures are followed in accordance with Reg CC. Researches and works with all correspondent banks including Wells Fargo to clear and correct wire issues as they arise. Opens wire investigations and maintains documentation in Investigation Tracking System.
  • Prepares the end of day Fed balance calculation. Informs Treasurer of the need to either borrow or invest to maintain cash position and processes appropriate wire.
  • Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.

    Education:



    • High school degree
    • Bachelor's Degree or equivalent work experience required
    • Introductory accounting courses required

      Experience:



      • 3+ years' experience in general banking related roles

        Skills & Knowledge:



        • Mathematical and analytical skills
        • Organizational skills
        • Interpersonal skills
        • Customer service skills
        • Ability to work in high monetary risk operations governed by established deadlines and regulatory requirements.
        • Working knowledge of Microsoft Office (especially Excel) and OSI


          Berkshire Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.


Keywords: Berkshire Hills Bancorp, Worcester , Wire Transfer Representative, Other , Worcester, Massachusetts

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