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Senior Care Products Account Executive Support

Company: Fallon Health
Location: Worcester
Posted on: August 17, 2019

Job Description:

responsibilities include collaborating with GPES team, developing Senior Care Products Account Executive Support Specialist will work closely with Outreach Manager and provide analysis of all aspects of enrollment process: contributing to decreasing time frame of enrollments and improving conversion rates of referrals, home visits and intakes.



RESPONSIBILITIES

* Provides guidance to prospects during enrollment process, including coordinating/follow up of home visit(s) by Enrollment Nurses, gathering feedback from prospectus relating to intake meeting, financial document gathering, etc.

* Provides updates to IDT, team members throughout ALL enrollment processes; facilitating enrollment for Summit prospect(s) and managing pipeline

* Confirms appointments with responsible party/prospect: assessment, intake, care planning, etc.

* Reports to outreach manager pain points, diagnosing issues and resolving barriers that prohibit smooth enrollment process

* Retrieval of financial documents (as needed); collaborating with GPES team to insure timely delivery of necessary documents resulting in consolidated time frame for enrollment

* Provides warm transfers throughout enrollment process; introducing members, in-person introductions as/if needed

* Manages all questions, concerns and relative communication from prospects ensuring high customer service standards

* Reviews salvageable leads and prospecting CRM leads to further increase volume of converted referrals

* Reports back to account executive any and all pertinent pieces of information to be shared with prospects and/or referral sources

* Assists in analyzing trends of leads: converted, withdrawn, ROI from accounts/sources

* Acts as GPES conduit: work with GPES team to off-load tasks and produce follow up calls, visits and next steps. Position will manage the Medicaid process for Summit participants by ensuring that ALL relevant information is obtained and recorded in timely manner

* Monitors the MA Health process and creating efficiencies based off of knowledge and skill set

* Manages communication with MA Health personnel along with strengthening relationships on state level: i.e. resolve barriers, work on best practices, act as point of contact with eligibility center for Summit ElderCare

* Reports to manager conversion rates, trends and analysis

* Assist with other sales functions on as needed basis





QUALIFICATIONS

Education: Bachelor s degree or equivalent combination of education and experience



Experience:



* 3 years experience in sales or service environment

* Strong knowledge of Microsoft Office products

* Knowledge of Customer Relationship Management (CRM) tool(s)

* Demonstrate strong customer service skills and willingness to own a prospect from start to finish

Fallon Health is an equal opportunity employer. It is very important for us to maintain a consistant hiring process for every candidate. In addition, we are also a government contractor with requirements to report on our Affirmative Action planning. To that end, we require everyone to apply online.

If you do not have access to a computer or need assistance completing the application process, please contact Human Resources at 1-508-368-9893 (TRS 711).

Keywords: Fallon Health, Worcester , Senior Care Products Account Executive Support, Other , Worcester, Massachusetts

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