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Claims Inside Adjuster - Marine

Company: Hanover Insurance Group
Location: Worcester
Posted on: November 10, 2019

Job Description:

Description Our claims department is seeking a Claims Inside Adjuster, Marine to join our growing team in our Worcester, MA offices. An experienced claims handler who is seeking a more diverse claim load would be responsible for the analysis, investigation, evaluation, negotiation and resolution of minimal to moderately complex claims requiring thorough investigations, including telephone contacts with involved parties, technical expertise, and complex analysis. Claim assignments are regional and may involve both personal and commercial customers relative to contractors' equipment/tools, musical instruments, firearms, HAAM radios, and private school tuition reimbursement, among other varied programs. This is a full-time, exempt role. Responsibilities: - Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.Handle minimal to moderately complex marine inside property and liability claims. Primarily handle claims with exposures up to $25,000. Works within specific limits and authority on assignments of moderate technical complexity. Uses discretion and independent judgment in claim handling. Identifies possibly suspicious claims. Possesses demonstrated technical knowledge and skills, including product and industry, reflective of successful progression through various job family levels and/or experience in a related business market. Claims handled will be of minimal to moderate complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages. Claims handled will involve minimal to moderate complexity, severity and exposures. Authority levels are in recognition of the proficiency associated with this level. They may represent the company at mediation, arbitration and trials. May be required to have and maintain sufficient home-based internet connection. Requirements: - Bachelor's Degree or equivalent experience. Commitment to on-going professional development in the marine or business market-place. Able to read and interpret business contracts. Demonstrates or is working toward core commercial loss scoping and estimating skills. Demonstrates a base understanding of the Marine and Inland Marine classes of business, including the nationwide definition of Inland Marine. Cultivates an environment of business ownership. Dedicated to meeting the expectations and requirements of internal and external customers. Makes decisions in an informed, confident and timely manner. Maintains constructive working relationships despite differing perspectives. Considers the perspectives of others and gives them credibility. Strong organizational and time management skills. Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships. Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication. Understanding of applicable statutes, regulations and case law. Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner. Easily adapts to new or different changing situations, requirements or priorities. Cultivates an environment of teamwork and collaboration. Computer experience (MS Office, excel, word, etc.). Proficient using Claims systems (i.e. CSS, PMS, etc.). EEO Statement: 'The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.' As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office. Requisition #: 12577

Keywords: Hanover Insurance Group, Worcester , Claims Inside Adjuster - Marine, Other , Worcester, Massachusetts

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