Data Analyst II - CL Operations
Company: The Hanover Insurance Group
Posted on: December 4, 2019
Thursday, September 19, 2019
Our Shared Services department is seeking a Data Analyst II to join
our growing team in our Worcester office.
This person will be responsible for providing analytical support to
Commercial Lines Operations leaders for operational reporting and
metrics, resource modeling, strategic and tactical initiatives, and
process solutions. This position will maintain and build
operational reports and models for Service Operations and
Underwriting Operations; provide weekly and monthly analysis and
insight into metrics, trends and issues; and support and develop
tools to monitor and track operational milestones and metrics.
Incumbents serving in the Business Analysis job family are
responsible for the collection, development, analysis,
documentation, and communication of business needs and
requirements. Throughout an assignment, Business Analysts may act
like a liaison while they interface and work collaboratively with
technology and business organizations. Business Analysts usually
assess the needs of the assignment by directly interacting with
management, leadership, technology, the business and the customer.
Business Analysts are also expected to use their working
understanding of information systems, business operations, and
processes to analyze requirements, develop specifications,
story-boarding and prototyping to facilitate the design of
integrated solutions. Their knowledge of business analysis,
business processes and project methodologies is applied to all of
This is a Full-time, Exempt role.
--- Acquire knowledge of basic performance metrics and analytical
concepts/methods pertinent to the commercial insurance industry
--- Become comfortable with company data structure and definitions;
Understand the relationship between the business issues and the
--- Develop/build reports, tools, and automations to insure and
monitor the success of strategic initiatives
--- Provide analytical support on routine and ad-hoc requests from
--- Effectively summarize and communicate findings of analysis to
business and operational leaders
--- Obtain proficiency in the various software applications
required to perform daily work
--- Actively participate in cross-functional projects.
--- Bachelor's Degree and 1 - 3 years of Analyst experience, or
--- Strong analytic and problem-solving skills
--- P&C Insurance Industry knowledge
--- Advanced Excel skills
--- Familiar with Microsoft Access and PowerPoint
--- Experience with Software Automation a plus (Automation
--- Effective communication and interpersonal skills
--- Ability to collaborate and build relationships with others at
different levels of the organization
--- Acts resourcefully to ensure that work is completed in keeping
with specified time and quality expectations
--- Creates a sense of energy, ownership, and personal commitment
to the work.
"The Hanover values diversity in the workplace and among our
customers. The company provides equal opportunity for employment
promotion to all qualified employees and applicants on the basis of
training, education, and ability to do the available work without
race, religion, color, age, sex/gender, sexual orientation,
gender identity, disability, marital status, veteran status,
information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to
providing an equal opportunity workplace that is free of
discrimination and harassment
based on national origin, race, color, religion, gender, ancestry,
orientation, gender identity, disability, marital status, veteran
genetic information or any other status protected by law."
As an equal opportunity employer, Hanover does not
discriminate against qualified individuals with disabilities. If
require a reasonable accommodation, as a candidate for employment,
inform The Hanover Talent Acquisition office.
Keywords: The Hanover Insurance Group, Worcester , Data Analyst II - CL Operations, Professions , Worcester, Massachusetts
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