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Operational Intelligence Analyst

Company: Hanover Insurance Group
Location: Worcester
Posted on: January 16, 2020

Job Description:

SunIRef:it Operational Intelligence Analyst The Hanover Insurance Group 306 reviews - Worcester, MA 01605 The Hanover Insurance Group 306 reviews Read what people are saying about working here. Position summary: Our Service Operations Management team is seeking an Operational Intelligence Analyst to join our growing team in our Worcester, MA office. We are looking for a motivated operational intelligence professional who wants to become an integral part of The Hanover Service Management organizations journey as we build best in class Operational capabilities. This position is primarily responsible for trending data analytics and proactive system monitoring to drive operational excellence for the Hanover Technology organization. By becoming part of the team that is the 'Trusted Connection' to data, you will work closely with leadership throughout the Technology organization to deliver actionable insights. This is a Full-time, Exempt role. Responsibilities/Essential Functions: Perform liaison function between Service Management and the technology teams in the development of communication of service disruption Ability to perform data trending to drive operational excellence Perform as the incident leader, manage incident calls and coordinating communication to technology leadership Execution of processes necessary to prepare data and meet information needs in a timely fashion Data visualization building dashboards that enable effective data discovery and exploration for the organization Demonstrate proficiency in end-user business intelligence software and technologies, including AppDynamics and Microsoft PowerBI Develop internal data analytics to provide insight to business operations Collaborate with service directors and domain owners to ensure consistency and accuracy of reports Gather and analyze requirements on new reporting initiatives Fulfill ad-hoc reporting requests as necessary Demonstrate initiative through recommending and implementing process improvements that further the long-term operations and analytics strategy. Other duties as assignedPosition Requirements: Bachelor's Degree in a relevant technical field, or equivalent work experience Three or more years of experience, including at least 1 year of operations analysis Experience building high-end reports and dashboards in an application like OBIEE, PowerBI, Tableau, Birst, or other leading software Understanding of SQL in Oracle and/or SQL Server databases. Advanced Excel skills, including experience in working with Visual Basic and Macros Strong organizational, project and time management skills Pro-active, inquisitive attitude. Seeks to improve processes and reports to facilitate better decision making. Ability to develop positive, collaborative working relationships with all levels within the organization Insurance industry experience is a plus, but not required Demonstrates strong written and verbal communication skills. Ability to concisely present and communicate complex information.EEO statement: The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law. Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law. As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office. The Hanover Insurance Group - Today report job - original job If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

Keywords: Hanover Insurance Group, Worcester , Operational Intelligence Analyst, Professions , Worcester, Massachusetts

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